Furniture houzz reviews

Furniture houzz reviews DEFAULT


That night, I received an email from Houzz indicated a revised estimated delivery date of Oct 7-8. That email said the item had been back-ordered. There was no indication on the Houzz website that the item was back-ordered. I would have NEVER placed the order had Houzz been honest about the status of the item. But honesty isn't something Houzz is concerned about. On Oct 4, I contact Houzz and told them to cancel the order. I didn't appreciate them changing the status of the item from in-stock to back-ordered without even informing me or giving me the opportunity to opt out, which any contract allows for when one party cannot meet the original agreed upon terms. But not Houzz. They don't care about their obligations to the customer.

Unfortunately for Houzz, their incompetent customer service rep accidentally sent the email that was intended for the merchant to me, later telling me to disregard that email. In that email, they instructed the merchant to cancel the order. More than 24 hours later, knowing full well that they were to cancel the order, instead they all of a sudden had the item in stock, packaged it up and sent. Houzz then, without my authorization, charged my credit card. I did not authorize them to charge my card for a back-ordered item. I made it very clear that I did not want the back-ordered item, but they charged my card anyway. They then sent return instructions where a refund would be issued only after the item was received and inspected. Of course, they were going to deduct the return shipping cost of $11.75 from that refund. I, of course, raised holy hell. First of all, they lied about the status of the item.

They made the customer believe the item was in stock when it wasn't. Then, when the status of the item changed to back-ordered, they did not offer me the opportunity to opt out free of charge, which they are required to do. And now they wanted me to pay the $11.75, and would only issue a refund after they had inspected the item. I reminded them that that was illegal and they had more than enough time to cancel the order. They said that for this one time, they would pay for the return shipping, but they still wouldn't issue the refund until the item was received and inspected. They charged my card when they shipped the item. I didn't have the opportunity to receive and inspect the item before they charged my card.

Why do they feel they have the right to receive and inspect the item before issuing a refund? The Houzz rep tried to say they contacted the merchant several times; however, it was Houzz that charged my card, not some random merchant. Don't believe what they tell you. Houzz most definitely could have and should have stopped the shipment and NOT charged my card. But rather than do the right thing, they decided to charge my card without my authorization. In my opinion, this company is an absolute scam. They will do everything they can to get money out of customers without honoring their side of the purchase contract. They will leave customers sitting without any idea when their items will arrive because Houzz doesn't care that their merchants flip flop the status of their items without telling customers.

Houzz should be out of business. I will NEVER use this company again. I would strongly urge everyone, especially as the holiday season approaches and this company continues to disregard its commitments to its customers, to go elsewhere. Your money and time are to valuable to waste it on a crappy company like Houzz.

Read full review Sours:

Buying stuff on Houzz

When it comes to actual "furniture" - such as arm chairs, sofas, loungers, beds, ottomans, etc, it is INTENSELY important to try them out in a show room. Someone else's description of physical comfort is something you cannot rely on. What works for a 20-something woman who is 5'4" and 105 lbs is not going to feel right to a 60+ man with back/hip problems who is 6'9" and 290 lbs.

I have no problem buying accessories on-line. Area rugs, storage units, book shelves, entertainment units, etc. These things work very well when purchasing "on-line". The only thing you need to be aware of is the photos on line cannot offer "true" colour representation. Sometimes this is an issue...but with most things it works out in the end.

One thing you can do is buy a good measuring tape ($5-$10 at home depot) and a few rolls of craft paper + some masking tape. If you are interested in an item, you can "map out" the size of the thing with your measuring tape + craft paper + masking tape. You can make a mock-up of the foot print. Then put it into the place you have in mind.

How many times we have seen clients on Houzz complaining about the "great buy" they found for a 7 foot long sectional - only to find out it is 3 feet TOO BIG for the space. Had that same person pulled out the tape measure and the craft paper and done a foot print 'mock-up' of that monster, they would have saved themselves $1300 worth of Oooopsa (non-returnable...or return shipping is more expensive than the item).

Even if you don't have the "time" to go out and "shop", you will want to take the time to measure out the foot prints of some of your items. Yes it is an extra 20 minutes per item....but it will save you THOUSANDS of dollars in mistakes.

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Houzz Ratings

Store Name: Houzz

Store Description: This can be your one and only stop in furniture and home goods hunting. Houzz offers you a powerful platform with the ability to find the best interior design ideas, trendy furniture pieces, and specialists to set them up. This way, Houzz can be considered your best bet if you're not sure what style to go with and who will perform the works at your house. One website to rule them all — that's the shortest description of this website, and it's straight on point.

Price range: Affordable, Mid-End, High-End

Telephone: 800-368-4268


Houzz is not just another furniture and home goods store with classic departments. This is a platform that takes care of your interior design from A to Z. You can find not only fantastic furniture pieces and decor elements but also see the specialists that will set everything up or work on renovation for you.

Not sure what style or collection to go with? Houzz also offers a whole section on inspiration and ideas for your house. Discover thousands of options for each type of room in your home. This way, you’ll be able to find the best furnishing and design options for your house, order everything you need and find a crew to take care of the assembly and any other type of work.


  • Their ‘Hire a Pro’ feature is fantastic and convenient
  • They offer affordable pricing as well as luxurious pieces
  • They can give you lots of interior design tips
  • Thousands of sellers meaning a comprehensive selection of products
  • Convenient mobile apps


  • Not all of the merchant’s ship to Canada, Puerto Rico, Hawaii
  • You have to sign up before you check out
  • Quality and service may depend on a particular merchant

Read What Real Buyers Say

Product range

Aiming for the most convenient product browsing, they’ve decided to break down their menu into sections. Each section stands for a room (living room, kitchen & dining, outdoor, etc.). This is actually one of the best ways to sort a significant amount of products. With that being said, they strive to cover every need you may have while furnishing or designing your home. They can help you with the indoor decor elements and outdoor lounge furniture — dining sets, silverware, beds, coffee tables, chairs, and even laundry supplies.

Houzz covers all the indoor and outdoor needs of the homeowner. We believe this website can provide you with a sufficient enough selection of furniture and home goods on the market.

What makes this store good

Shopping by departments

Once you enter the Houzz website, you can get straight to the point and start shopping for the bedroom supplies or outdoor furniture. Just pick a corresponding section, and you’re good to go. This is very convenient and helps you avoid getting confused.

Ideas, photos and inspirational section

Getting decent advice on the interior design is excellent for those having second thoughts about their decision or those who know nothing about it. This is a robust platform that helps you find the right interior solutions.

Find a professional

A unique feature that other stores do not have. This makes Houzz not only a store, but also a platform for getting things done at home without the need for surfing the internet in search of professionals.

A lot of sales throughout the year

They have a separate ‘Sales’ section that always has something to offer. Houzz wants its products to fit every budget possible.


The overall pricing policy of the Houzz store is excellent. They’re offering affordable mass-market furniture along with the luxurious options for those not having budget cuts. This is a great way to furnish your place without breaking a bank. Here is the layout of the pricing for the most popular products:

  • Twin Platform Beds starting with $140
  • Rugs starting with $5
  • Sofas starting with $190
  • Coffee Tables starting with $35
  • Armchairs starting with $30

Editorial rating

Product quality – 4
The product quality always depends on the pricing of the product you get. Since Houzz is the store with lots of affordable options along with the luxurious furniture pieces, it all depends on your choice.

Most of the furniture is either really good or good enough to last for quite some time. If it’s a very budget purchase of an armchair that costs around $30, the quality may not be the best in the world, but it will be a good and comfortable armchair. It just may not be that stylish or last for decades.

Delivery – 4.5

They have five delivery options for their orders:

  • Standard
  • Standard Freight
  • Inside Your Door
  • Room of Choice
  • White Glove

Usually, it either depends on the sizing of your product or on the choice you make during the checkout process. Here are their delivery essentials:

Standard delivery orders are shipped via FedEx, UPS, DHL or USPS.

Freight delivery orders will require an appointment and your signature. Freight deliveries work Monday-Friday. You will be able to choose the delivery timing.

Value for money — 4

Depending on the price niche that you shop, you may face a different price/value ratio. If you shop in the mid-end niche, you will get reasonably good and long-lasting furniture for your house. If you spend some time in the inspirational section, you will also be able to get not just a top-notch product, but also a stylish one.

Website ease of use – 4.5

While they’ve made some really great calls regarding the user experience like dividing the departments by rooms, they still have some issues with their overall design. The website is fast, relatively convenient.

One of the problems that we see on the Houzz website is the amount of information screaming at you from every corner. It may be a bit overwhelming. But the overall experience is pleasant.

Product information – 4

Since Houzz is a marketplace where sellers can submit an application and start selling their products, not all of them have perfectly clear information. However, most of them include a brief description, specifications, and dimensions. These are the essential pieces that almost every product includes, and it’s great.

Product images – 4

Not all of the products have enough pictures to see the whole picture. Some of them just include one-two pictures where you’ll only get to know the product from one side. It’s not convenient and makes it hard to imagine how the product will fit into the interior.

The bestsellers and trendy products have enough pictures and are usually excellent.

Product options – 4

Depends on the product. Some of the furniture pieces can be ordered in various colors and may be produced using different fabrics. Some of the products are sold just as is. Usually, the most popular products are sold with a few additional options available for order.

Support – 5

You can email them or call in case of any questions through the Contact Us page. One of their most significant features is their help section. You’ll find tons of valuable insights there along with the step-by-step guides on how to use their website, mobile app, and hunt for a right specialist.

Offline Stores

They’re just operating online; it’s an eCommerce project without the offline stores.

Mobile App

They have launched the Android and iOS applications to ease the experience of their users. The apps have thousands of great reviews and 5-star ratings, which makes it a great option to shop through their mobile applications.

Warranty — 3.5

All the store says about the warranty is that the manufacturer’s warranty may cover some of the product. That’s it. All additional information should be requested from the merchant of the particular product. It’s very inconvenient.

Returns & Refunds – 4

You can return your product within 30 days after the initial purchase. The item should be in original condition and include the original packaging.

Items that cannot be returned are marked as ‘non-returnable.’ Also, product shipped to Canada by Houzz directly cannot be returned.


They do not have a special section or policies regarding the eco-friendliness. If you do in-depth research, you will be able to find a few eco-friendly products, but that’s still not their primary focus.

Country of production

This is a marketplace where thousands of merchants sell their products. It’s hard to tell the country of production; there are many of them.

Discounts/coupons – 5

They have a special section with promotional deals and just sales. It’s very extensive and always has something to offer. Houzz is your best bet when you’re hunting for a good deal. Also you can find Houzz coupon codes on our page.

Payment options — 5

They have a very extensive list of payment options. You can use the PayPal, AmEx, Discover, VISA, MasterCard, and the Houzz Credit Card to check out.


Houzz bestsellers

Recommended if

  • You want to furnish your place without breaking a bank
  • You want more payment options that other stores offer
  • You need a wide product selection
  • You’re looking for inspiration and tips
  • You want to hire a professional for renovation works

Not recommended if

  • You don’t want to sign up before the checkout
  • You want to make an international order
  • You need custom furniture with lots of options or handmade upgrades
  • You do not like mass-market products

Is this shop legit?

Yes, it’s a very well-known and reputable store.


Unfortunately, you do. And this is very inconvenient.

Yes, using the website of the shipping company and the code from your inbox.

They send you a tracking number to the email inbox.

FedEx, DHL, UPS, USPS, and various freight shipping companies.

They operate on the continental US, but some of their merchants can also ship to Hawaii, Puerto Rico, and Canada.

Yes, you can order an eGift Card for the amount up to $500. It’s a digital gift card, not a physical one.

Customer reviews

People are friendly and decorated beautifully.
While house hunting I've enjoyed using Houzz for many interior design choices. I love the ability to save the ones I like and go back and build my dream home all in one super user friendly site. It's like the Pinterest for all things home related.
If I want inspiration - Houzz is my first stop! I can spend hours looking at all the options they have available! So many products that I’m currently obsessed with. I definitely recommend Houzz to anyone looking for inspiration and options.
Love Houzz! I have bought several items from their website and loved them all. Great variety and options available.

About author

Lara Jacobs

Hi, I’m a furniture consultant with the industry expertise. I worked with the most prominent furniture and home goods retailers in the US and had a chance to see this industry from the inside. My 8+ years of experience in furniture production management made it clear for me how crucial it is to know what stores and manufacturers you can or cannot trust.


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What a shock it was for me to see my Tom in the arms of Ulyana, naked and tenderly sleeping in an embrace.

Houzz reviews furniture

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