Addressee not known

Addressee not known DEFAULT

Mailer Services

Overview

Treatment of Mail

Forwarding

Hold For Pickup

Address Correction Services

Package Intercept

Requesting Withdrawal and Disposal of a Mailing

Pickup on Demand Service

Mailing List Services

Address Sequencing Services

Informed Visibility

USPS Tracking Plus Service

Treatment of Mail

Nondelivery of Mail

Mail can be undeliverable for these reasons:

  1. No postage.
  2. Incomplete, illegible, or incorrect address.
  3. Addressee not at address (unknown, moved, or deceased).
  4. Mail unclaimed.
  5. Mail refused by the addressee at time of delivery.
  6. Mail refused by the addressee after delivery when permitted.
  7. Minimum criteria for mailability not met.
USPS Address Adjustments
Types of Adjustments

Mail can be undeliverable because of USPS adjustments such as the following:

  1. Renumbering of houses.
  2. Renaming of streets.
  3. Conversion from rural-style addresses (rural route and box number or highway contract route and box number) to city-style addresses (house number and street name).
  4. Realignment of rural or highway contract routes.
  5. Conversion from rural or highway contract service to city delivery service.
  6. Consolidation of routes.
  7. Consolidation of Post Offices or adjustment of delivery districts.
Charges

For 3 years after the date when the new address information appears in Address Information System (AIS) products, a mailer who regularly sends bulk mailings into an area affected by USPS adjustments is not charged for requested corrections to galley lists when such corrections relate to those adjustments.

Disposal

Mail that is undeliverable because of USPS adjustments is redirected and delivered to the destination without an additional postage charge as follows:

  1. For an adjustment under athroughc, for 1 year from the date when the new address appears in the AIS bimonthly products released in February, April, June, August, October, and December.
  2. For an adjustment under d through g, for 1 year from the end of the month in which the adjustment occurs.
  3. For mail bearing the simplified address “Postal Customer,” “Residential Customer,” “Rural Route Box Holder,” “Highway Contract Route Box Holder,” or “Post Office Box Holder,” for 90 days or until the next June 30, whichever is later.
Records

Records of address changes caused by USPS adjustments are kept by the local Post Office for 3 years.

Directory Service

USPS letter carrier offices give directory service to the types of mail listed below that have an insufficient address or cannot be delivered at the address given (the USPS does not compile a directory of any kind):

  1. Mail with extra services (certified, COD [excluding COD Hold For Pickup mailpieces], registered, special handling-fragile).
  2. Foreign, except circulars. (Foreign mail received in quantities with letter-class postage but the general characteristics of circular mail is not given directory service.)
  3. Mail from overseas Armed Forces.
  4. Parcels mailed at any Package Services or Parcel Select price.
  5. Perishable matter.
  6. Official USPS mail.
  7. Priority Mail Express 1-Day Service.
Basic Treatment
General

Mail that is undeliverable as addressed is forwarded, returned to the sender, or treated as dead mail, as authorized for the particular class of mail. Undeliverable-as-addressed mail is endorsed by the USPS with the reason for nondelivery as shown in Exhibit All nonmailable pieces are returned to the sender.

Exhibit USPS Endorsements for Mail Undeliverable as Addressed

 

ENDORSEMENT

REASON FOR NONDELIVERY

Attempted—Not Known

Delivery attempted, addressee not known at place of address.

Box Closed—No Order*

Post office box closed for nonpayment of rent.

Deceased

Used only when known that addressee is deceased and mail is not properly deliverable to another person. This endorsement must be made personally by delivery employee and under no circumstance may it be rubber-stamped. Mail addressed in care of another is marked to show which person is deceased.

Delivery Suspended to Commercial Mail Receiving Agency

Failure to comply with through

Illegible*

Address not readable.

In Dispute*

Mail returned to sender by order of chief field counsel (or under and ) because of dispute about right to delivery of mail and cannot be determined which disputing party has better right to mail.

Insufficient Address*

Mail without number, street, box number, route number, or geographical section of city or city and state omitted and correct address not known.

Moved, Left No Address

Addressee moved and filed no change-of-address order.

No Mail Receptacle*

Addressee failed to provide a receptacle for receipt of mail.

No Such Number*

Addressed to nonexistent number and correct number not known.

No Such Office in State*

Addressed to nonexistent Post Office.

No Such Street*

Addressed to nonexistent street and correct street not known.

Not Deliverable as Addressed—
Unable to Forward

Mail undeliverable at address given; no change-of-address order on file; forwarding order expired.

Outside Delivery Limits*

Addressed to location outside delivery limits of Post Office of address. Hold mail for out-of-bounds customers in general delivery for specified period unless addressee filed order.

Refused*

Addressee refused to accept mail or pay postage charges on it.

Returned for Better Address*

Mail of local origin incompletely addressed for distribution or delivery.

Returned for Postage

Mail without postage or indication that postage fell off.

Returned to Sender, Mailpiece Contains Nonmailable Contents.

Mail returned to sender due to contents that are nonmailable.

Returned to Sender Due to Addressee’s Violation of Postal False Representation and Lottery Law*

Mail returned to sender under false representation order and lottery order.

Returned to Sender Due to Addressee’s Violation of Postal False Representation Law*

Mail returned to sender under false representation order.

Returned to Sender Due to Addressee’s Violation of Postal Lottery Law*

Mail returned to sender under lottery order

Temporarily Away*

Addressee temporarily away and period for holding mail expired.

Unclaimed*

Addressee abandoned or failed to call for mail.

Undeliverable as Addressed, Missing PMB or # Sign

Failure to comply with e.

Vacant*

House, apartment, office, or building not occupied. (Use only if mail addressed “Occupant.”)

* Alternative addressing formats may not be used on the following: Priority Mail Express pieces; mail with any extra service listed in e.; mail sent with any ancillary service endorsement, except as allowed in b; and mail sent to any overseas military Post Office. When an alternative addressing format is used on Periodicals pieces, the publisher is notified of nondelivery only for those reasons marked with an asterisk (*).

Official Mail

Official mail is treated the same as mail for the general public. All fees and services must be paid or collected on delivery of mail or address correction notices.

Mailer Endorsement

A mailer endorsement is used to request forwarding, return, or address correction service. This endorsement (and other marking) must be prepared under or The endorsements authorized for each class of mail and the required wording are listed in the charts according to class of mail.

Order

The information in the charts in this unit is associated with a customer’s change- of-address order. Information on temporary changes of address is not provided.

Extra Services

Mail with extra services is treated according to the charts for each class of mail in , except that:

  1. Undeliverable-as-addressed Certified Mail is treated as First-Class Mail and First-Class Package Service — Retail.
  2. All insured First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial, and Priority Mail, pieces are forwarded and returned at no additional charge. All insured USPS Marketing Mail, USPS Retail Ground, Package Services, and Parcel Select pieces are forwarded or returned.
  3. Parcels with special handling that are undeliverable as originally addressed and forwarded to the addressee continue to receive special handling service without an additional special handling fee.
  4. All Registered Mail items are treated as registered while they are being forwarded or returned.
Metered Pieces

Mail paid by postage meter that does not have a delivery address and a return address is returned to the Post Office of mailing. The reason for nondelivery is attached but the address correction fee is not charged. The piece is returned to the meter licensee upon payment of the applicable return postage.

Treatment for Ancillary Services by Class of Mail
First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial, and Priority Mail

Undeliverable-as-addressed First-Class Mail (including postcards), First-Class Package Service — Retail, First-Class Package Service — Commercial, and Priority Mail pieces are treated under Exhibit , with these additional conditions:

  1. First-Class Mail and Priority Mail cards and unregistered letters that do not appear to contain merchandise and do not bear “Return Service Requested” or “Change Service Requested” (Option 1 only) may be forwarded to international addresses.
  2. Alternative addressing formats under may not be used on mail with any extra service or mail with any ancillary service endorsement except Change Service Requested (Option 1). Forwarding service is not provided for such mail. Undeliverable First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial, or Priority Mail pieces with any alternative addressing format are returned with the reason for nondelivery attached, only if the address is incorrect or incomplete or the mail is undeliverable for another reason as shown in Exhibit ; however, if such mail is endorsed Change Service Requested, piece is disposed of and an ACS record is provided for the same reasons.
  3. The Priority Mail portion of a Priority Mail Open and Distribute shipment receives the forwarding, return, and address correction services described in Exhibit The mail enclosed within the Priority Mail Open and Distribute shipment receives the services appropriate for its class.
  4. First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial, or Priority Mail pieces bearing USPS Marketing Mail markings and endorsements under and for letters, flats, and parcels, receives forwarding, return, and address correction services for USPS Marketing Mail under
  5. “Change Service Requested” is not permitted for the following:
    1. Priority Mail, other than Priority Mail containing perishable matter under (except for live animals).
    2. First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial, or Priority Mail pieces containing hazardous materials under
    3. First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial or Priority Mail pieces with an extra service other than USPS Tracking or Signature Confirmation.
  6. Address Change Service under is available for First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial, and Priority Mail pieces with the ACS participant code for an authorized ACS participant and a valid ancillary service endorsement. Mailers participating in OneCode ACS under may print an Intelligent Mail barcode on First-Class Mail automation letters instead of a participant code and endorsement. The only endorsements permitted on First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial and Priority Mail valid ACS pieces are “Address Service Requested”, “Change Service Requested” or “Electronic Service Requested” subject to the following:
    1. “Address Service Requested” (Option 1) is valid for use on all mailpieces, including ACS participating pieces. “Address Service Requested” (Option 2) is valid for use only on ACS participating pieces.
    2. “Change Service Requested” (Options 1 and 2) are valid for use only on ACS participating pieces.
    3. The words “Option 1” or “Option 2” must not be part of the “Address Service Requested” or “Change Service Requested” endorsement on mailpieces.
    4. Participating ACS mailers are limited to selecting only one of the two options available for “Address Service Requested” and one of the two options available for “Change Service Requested.” The option(s) selected along with the mailer‘s ACS participant code will be programmed at the CFS unit to facilitate processing of valid ACS pieces within the conditions that apply to ACS.

Exhibit Treatment of Undeliverable First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial and Priority Mail

1. Valid for all pieces, including Address Change Service (ACS) participating pieces subject to

2. Valid only for ACS participating pieces subject to other than pieces containing hazardous materials.

3. Does not meet Move Update requirement.

Periodicals

Undeliverable-as-addressed (UAA) Periodicals publications (including publications pending Periodicals authorization) are treated as described in Exhibit , with these additional conditions:

  1. Periodicals matter is forwarded only to domestic addresses.
  2. Publications with an alternative addressing format under are delivered to the address when possible. Forwarding service is not provided for such mail.
  3. [] Address correction service is mandatory for all Periodicals publications, except when publishers use alternative addressing and an IMb with proper STID. Except as provided for Full-Service under d and , an address correction service fee must be paid for each notice issued.
  4. Address correction service is provided for the first issue after 60 days for all publications, unless copies are to be returned at the publisher’s request. ACS participants may receive the change notice before day 60, if so requested. Copies received after the address correction notice is mailed are disposed of by the USPS. When copies of the publication cannot be forwarded, the address correction notice is prepared for the first undeliverable issue of the publication received.
  5. The publisher may request the return of copies of undelivered Periodicals by printing the endorsement “Address Service Requested” on the envelopes or wrappers, or on one of the outside covers of unwrapped copies, immediately preceded by the sender‘s name, address, and ZIP Code. This endorsement obligates the publisher to pay return postage. Each returned piece is charged the single-piece First-Class Mail or First-Class Package Service — Retail price for the weight and shape of the piece, and the letter-size nonmachinable surcharge if applicable, or the Priority Mail price for the weight and destination of the piece. When the address correction is provided incidental to the return of the piece, there is no charge for the correction.
  6. A publisher may request a refund of the fees paid for duplicate address correction notices on Forms provided by the USPS if the customer submitted a change-of-address order and the first and duplicate notices are provided electronically via ACS or on printed copy by a Computerized Forwarding System (CFS) unit. The refund request must be supported by documentation showing the number of duplicate notices received. The USPS does not process refunds for duplicate notices if the original and duplicate notices are not provided both by ACS or both by CFS.

Exhibit Treatment of Undeliverable Periodicals

 

1. Valid for all pieces, including Address Change Service (ACS) participating pieces.

 

USPS Marketing Mail and Parcel Select Lightweight

Undeliverable-as-addressed (UAA) USPS Marketing Mail and Parcel Select Lightweight pieces are treated as described in Exhibit , with these additional conditions:

  1. USPS Marketing Mail and Parcel Select Lightweight pieces are forwarded only to domestic addresses.
  2. The exceptional address format under may not be used on mail with any ancillary service endorsement or mail with any extra service (except as allowed for Marketing parcels with USPS Tracking service).
  3. The endorsement “Change Service Requested” is not permitted for USPS Marketing Mail or Parcel Select Lightweight pieces containing hazardous materials under USPS Marketing Mail or Parcel Select Lightweight pieces containing hazardous materials must bear the endorsement “Address Service Requested,” “Forwarding Service Requested,” or “Return Service Requested.”
  4. USPS Marketing Mail or Parcel Select Lightweight pieces can be forwarded or returned at the appropriate Media Mail or Library Mail price if the content of the mail qualifies as Media Mail or Library Mail under or and the mail is marked “Media Mail” or “Library Mail” directly below the ancillary service endorsement.
  5. If a USPS Marketing Mail or Parcel Select Lightweight piece including any attachment to that piece is not opened by the addressee and the piece is endorsed “Address Service Requested,” “Forwarding Service Requested,” or “Return Service Requested,” the addressee may refuse delivery of the piece and have it returned to the sender without affixing postage. If a USPS Marketing Mail or Parcel Select Lightweight piece, or any attachment to that piece, is opened by the addressee, the addressee must affix the required postage to return the piece to the sender, except for Bulk Parcel Return Service (BPRS) pieces under
  6. USPS Marketing Mail and Parcel Select Lightweight pieces with bulk insurance must be endorsed “Address Service Requested,” “Forwarding Service Requested,” or “Return Service Requested.” USPS Marketing Mail pieces, except for Marketing parcels, with USPS Tracking must be endorsed “Address Service Requested,” “Forwarding Service Requested,” “Return Service Requested,” or “Change Service Requested”.
  7. When a large volume of identical-weight pieces originates from a single mailer and is endorsed “Return Service Requested,” the USPS may weigh a sample of at least 25 pieces and divide that weight by the number of pieces to determine the weight of a single piece. After the per-piece weight is determined, all the pieces are weighed in bulk and divided by the per-piece weight to determine the total number of pieces. Calculate the return postage using these numbers.
  8. A returned piece endorsed “Return Service Requested” is charged the applicable single-piece First-Class Mail or First-Class Package Service — Retail price for the weight and shape of the piece, and the nonmachinable surcharge if applicable, or the Priority Mail price for the weight and destination of the piece.
  9. Mail sent as BPRS under is returned at the BPRS per piece fee if the endorsement includes “— BPRS” as shown in Exhibit
  10. Customized MarketMail under is not eligible to use ancillary service endorsements.

Exhibit Treatment of Undeliverable USPS Marketing Mail and Parcel Select Lightweight

 

MAILER ENDORSEMENT

USPS TREATMENT OF UAA PIECES

No Endorsement 1

In all cases:

Piece disposed of by USPS.

RESTRICTIONS:

USPS Marketing Mail or Parcel Select Lightweight pieces containing hazardous materials must bear a permissible endorsement (see c.).

“Electronic Service Requested”

In all cases: Mailpiece is directed to a Computerized Forwarding System (CFS) or Postal Automated Redirection System (PARS) site for processing. “Address Service Requested”, “Return Service Requested”, and “Change Service Requested” handling instructions are predefined within the ACS mailer profile data. OneCode ACS mailers are also required to insert this service request through a valid service type ID in an Intelligent Mail barcode. The service type ID in the Intelligent Mail barcode will take precedence over the instructions in the mailer account profile.

“Address Service Requested”

(Does not include Shipper Paid Forwarding/Return participants)

“Address Service
Requested”

OPTION 1

If no change-of-address order on file:

Piece returned with reason for nondelivery attached (only weighted fee 2 charged).

If change-of-address order on file:

  • Months 1 through Piece forwarded (no charge); separate notice of new address provided. Address correction fee charged.
  • Months 13 through Piece returned with new address attached (only weighted fee 2 charged).
  • After month Piece returned with reason for nondelivery attached (only weighted fee charged).

“Address Service
Requested”

OPTION 2

If no change-of-address order on file:

Piece returned with reason for nondelivery attached and separate ACS notice provided. Weighted fee 2 charged for return of piece and address correction fee charge.

If change-of-address order on file:

  • Months 1 through Piece forwarded (no charge); separate notice of new address provided. Address correction fee charged.
  • Months 13 through Piece returned with new address attached and separate ACS notice of new address provided. Weighted fee2 charged for return of piece and address correction fee charged.
  • After month Piece returned with reason for nondelivery attached and separate ACS notice of reason for nondelivery provided. Weighted fee 2 charged for return of piece and address correction fee charged.

“Address Service Requested”

(Shipper Paid Forwarding/Return participants via ACS only)

“Address Service Requested”

Shipper Paid Forwarding/
Return Option 1

If no change-of-address order on file:

Piece returned with reason for nondelivery attached; postage due charged as follows: at applicable First-Class Mail, First-Class Package Service — Retail, or Priority Mail single-piece price for the weight of the piece.

If change-of-address order on file:

  • Months 1 through Piece forwarded (no charge); separate notice of new address provided. Address correction fee charged.
  • Months 13 through Piece returned with new address attached (only weighted fee 2 charged).
  • After month Piece returned with reason for nondelivery attached (only weighted fee charged).

“Address Service Requested”

Shipper Paid Forwarding/
Return Option 2

If no change-of-address order on file:

Piece returned with reason for nondelivery attached; postage due charged as follows: at applicable First-Class Mail, First-Class Package Service — Retail, or Priority Mail single-piece price for the weight of the piece. Separate notice provided (electronic ACS fee is charged).

If change-of-address order on file:

  • Months 1 through Piece forwarded. Forwarding postage is charged to the mailer as follows: at applicable First-Class Mail, First-Class Package Service — Retail, or Priority Mail single-piece price for the weight of the piece. Separate notice of new address provided (electronic ACS fee charged).
  • Months 13 through Piece returned with new address attached (postage charged as above: “If no change-of-address order on file”). Separate notice provided (electronic ACS fee charged).
  • After month Piece returned with reason for nondelivery attached (postage charged as above: “If no change-of-address order on file”). Separate notice provided (electronic ACS fee charged).

“Address Service Requested”

Shipper Paid Forwarding/
Return Option 3

If no change-of-address order on file:

Piece returned with reason for nondelivery attached; postage due charged as follows: at applicable First-Class Mail, First-Class Package Service — Retail, or Priority Mail single-piece price for the weight of the piece. Separate notice provided (electronic ACS fee is charged).

If change-of-address order on file:

  • Months 1 through Piece forwarded. Forwarding postage is charged to the mailer as follows: at applicable First-Class Mail, First-Class Package Service — Retail, or Priority Mail single-piece price for the weight of the piece. Separate notice of new address provided (electronic ACS fee charged).
  • Months 13 through Piece returned with new address attached; return postage is charged to mailer as follows: at applicable First-Class Mail, First-Class Package Service — Retail, or Priority Mail single-piece price for the weight of the piece. Separate notice of new address provided (electronic ACS fee is charged).
  • After month Piece returned with reason for nondelivery; return postage is charged to mailer as follows: at applicable First-Class Mail, First-Class Package Service — Retail, or Priority Mail single-piece price for the weight of the piece. Separate notice of reason for nondelivery provided (electronic ACS fee is charged).

“Address Service Requested—BPRS”

(BPRS participants only)

If no change-of-address order on file:

Piece returned with reason for nondelivery attached (only Bulk Parcel Return Service fee charged).

If change-of-address order on file:

  • Months 1 through Piece forwarded (no charge to addressee); separate ACS notice of new address provided (ACS address correction fee and forwarding postage charged at First-Class Mail, First-Class Package Service — Retail, single-piece price or Priority Mail single-piece price, as appropriate for weight of piece, via mailer’s ACS participant code).
  • Months 13 through Piece returned with new address attached (only Bulk Parcel Return Service fee charged).
  • After month Piece returned with reason for nondelivery attached (only Bulk Parcel Return Service fee charged).

“Forwarding Service
Requested”
3

If no change-of-address order on file:

Piece returned with reason for nondelivery attached (only weighted fee 2 charged).

If change-of-address order on file:

  •  Months 1 through Piece forwarded (no charge).
  •  Months 13 through Piece returned with new address attached (only weighted fee 2 charged).
  •  After month Piece returned with reason for nondelivery attached (only weighted fee 2 charged).

“Return Service Requested”

(Except for BPRS participants)

Option 1

Piece returned with new address or reason for nondelivery attached. In either case, only return postage is charged at First-Class Mail, First-Class Package Service — Retail, or Priority Mail single-piece price, as appropriate for weight of piece.

“Return Service Requested”

Option 2

(Available via ACS only)

Request must be made via the correct STID embedded in the Intelligent Mail barcode on the mailpiece for USPS Marketing Mail letters or flats.

In all cases (regardless of whether a change-of-address order is on file):

Piece returned with new address or reason for non-delivery attached and separate ACS notice of reason for nondelivery provided. In either case, both the address correction fee is charged, and return postage is charged at First-Class Mail, First-Class Package Service — Retail, or Priority Mail single-piece price, as appropriate for weight of piece.

“Return Service Requested—
BPRS”

(For BPRS participants only)

In all cases:

Piece returned with new address or reason for nondelivery attached (in either case, only Bulk Parcel Return Service fee charged).

“Change Service Requested” 1,4

OPTION 1

(Valid for all pieces, including ACS participating pieces)

If no change-of-address order on file, or if change-of-address order is on file:

Notice of new address or reason for non-delivery provided (address correction fee charged); piece disposed of by USPS.

Restrictions:

The following restrictions apply:

(1) USPS Tracking is the only extra services permitted with this endorsement.

(2) This endorsement is not permitted for USPS Marketing Mail or Parcel Select Lightweight pieces containing hazardous materials.

“Change Service Requested”

OPTION 2

(Available via ACS only; for USPS Marketing Mail (all shapes) and Parcel Select Lightweight)

If no change-of-address order on file:

Reason for non-delivery provided to mailer (electronic ACS fee charged); piece disposed of by USPS.

If change-of-address order on file:

  • Months 1 through Piece forwarded; postage due charged to the mailer at applicable Forwarding Fee based on the piece shape for USPS Marketing Mail or Parcel Select Lightweight; separate notice of new address provided (electronic ACS fee charged)..
  • Months 13 through Piece disposed of by USPS; separate notice of new address provided (electronic ACS fee charged).
  • After month Treatment same as noted under “If no change-of-address order on file”.

Restrictions:

The following restrictions apply:

(1) USPS Tracking is the only extra services permitted with this endorsement.

(2) This endorsement is not permitted for USPS Marketing Mail pieces containing hazardous materials.

“Change Service Requested”

(Shipper Paid Forwarding participants via ACS only)

If no change-of-address order on file:

Reason for nondelivery provided to mailer (electronic ACS fee charged); piece disposed of by USPS.

If change-of-address order on file:

  • Months 1 through Piece forwarded; postage due charged to the mailer as follows; at applicable First-Class Mail, First-Class Package Service — Retail, or Priority Mail single-piece price for the weight of the piece; separate notice of new address provided (electronic ACS fee charged).
  • Months 13 through Piece disposed of by USPS; separate notice of new address provided (electronic ACS fee charged).
  • After month Piece disposed of by USPS; separate notice of reason for nondelivery provided (electronic ACS fee charged).

Restrictions:

The following restrictions apply:

(1) USPS Tracking is the only extra service permitted with this endorsement.

(2) This endorsement is not permitted for USPS Marketing Mail pieces containing hazardous materials.

1. Not valid for pieces containing hazardous materials.

2.[] The weighted (per piece) fee is the First-Class Mail, First-Class Package Service — Retail, or Priority Mail single-piece price and any nonmachinable surcharge (see ), multiplied by , rounding any fractions to the next whole cent.

3. Does not meet the Move Update requirement.

4. Not valid for pieces containing hazardous materials. Valid for all other pieces, including ACS participating pieces.

USPS Retail Ground, Package Services, and Parcel Select

Undeliverable-as-addressed (UAA) USPS Retail Ground, Package Services, and Parcel Select (see for Parcel Select Lightweight) mailpieces are treated as described in Exhibit , with these additional conditions:

  1. USPS Retail Ground, Package Services, and Parcel Select mail is forwarded only to domestic addresses.
  2. Except for Bound Printed Matter pieces including USPS Tracking, the exceptional address format under may not be used on mail with any ancillary service endorsement or mail with any extra service (see ). Forwarding service is not provided for such mail. Undeliverable USPS Retail Ground, Parcel Select, Media Mail, and Library Mail with this address format are returned with the reason for nondelivery attached only if the address is incorrect or incomplete, or the mail is undeliverable for another address-related reason. Undeliverable Bound Printed Matter with this address format is disposed of by the USPS.
  3. The endorsement “Change Service Requested” is not permitted for USPS Retail Ground, Package Services, or Parcel Select mailpieces containing hazardous materials under
  4. If a USPS Retail Ground, Package Services (except for unendorsed Bound Printed Matter), or Parcel Select mailpiece and any attachment are not opened by the addressee, the addressee may refuse delivery of the piece and have it returned to the sender without affixing postage. Pieces endorsed “Change Service Requested” are not returned to sender. If a USPS Retail Ground, Package Services, or Parcel Select piece or any attachment to that piece is opened by the addressee, the addressee must affix the applicable postage to return the piece to the sender.
  5. An undeliverable USPS Retail Ground, Package Services (except for unendorsed Bound Printed Matter), or a Parcel Select mailpiece that bears postage with a postage evidencing imprint and that has an illegible (or no) return address is returned to the meter licensee or PC Postage customer upon payment of the return postage. The reason for nondelivery is attached, with no address correction fee. All USPS Retail Ground, Package Services (except unendorsed Bound Printed Matter), and Parcel Select pieces must have a legible return address.
  6. Bound Printed Matter with no ancillary service endorsement and with an extra service other than USPS Tracking or Signature Confirmation service is treated as though endorsed “Forwarding Service Requested.”

Exhibit Treatment of Undeliverable USPS Retail Ground, Package Services, and Parcel Select

 

MAILER ENDORSEMENT

 

USPS Treatment of UAA Pieces

No Endorsement

 

In all cases:

Same treatment as “Forwarding Service Requested.”

Exception:

USPS disposes of Bound Printed Matter (BPM) flat-sized pieces with no mailer endorsement that does not have an eligible extra service, and BPM parcels with USPS Tracking, Signature Confirmation, or Signature Confirmation Restricted Delivery, but with no other eligible extra service.

“Electronic Service
Requested”

 

In all cases: Mailpiece is directed to a Computerized Forwarding System (CFS) or Postal Automated Redirection System (PARS) site for processing. “Address Service Requested”, “Return Service Requested”, and “Change Service Requested” handling instructions are predefined within the ACS mailer profile data. OneCode ACS mailers are also required to insert this service request through a valid service type ID in an Intelligent Mail barcode. The service type ID in the Intelligent Mail barcode will take precedence over the instructions in the mailer account profile.

“Address Service Requested” 1

 

(Except for Shipper Paid Forwarding participants)

If no change-of-address order on file:

Piece is returned with reason for nondelivery attached (only return postage charged) as follows:

If change-of-address order on file:

“Address Service
Requested”

Shipper Paid Forwarding/
Return Option 1

(Shipper Paid Forwarding/Return participants via ACS only)

If no change-of-address order on file:

Parcel returned with reason for nondelivery attached; postage due charged as follows: at the applicable USPS Retail Ground or Package Services single-piece price or the Parcel Select Ground price plus the additional service fee.

If change-of-address order on file:

  • Months 1 through Parcel forwarded. Forwarding postage is charged to the mailer as follows; at the applicable USPS Retail Ground or Package Services single-piece price or the Parcel Select Ground price plus the ACS & Shipper Paid Forward/Return additional service fee. Separate notice of new address provided (electronic ACS fee charged).
  • Months 13 through Parcel returned with new address attached; (postage due charged as above: see “If no change-of-address order on file”).
  • After month Piece returned with reason for nondelivery attached; (postage due charged as above: see “If no change-of-address order on file”).

“Address Service
Requested”

Shipper Paid Forwarding/
Return Option 2

If no change-of-address order on file:

Piece returned with reason for nondelivery attached; Postage due charged as follows: at the applicable USPS Retail Ground or Package Services single-piece price or the Parcel Select Ground price plus the additional service fee. Separate notice provided (electronic ACS fee is charged).

If change-of-address order on file:

  • Months 1 through Parcel forwarded. Forwarding postage is charged to the mailer as follows; at the applicable USPS Retail Ground or Package Services single-piece price or the Parcel Select Ground price plus the ACS & Shipper Paid Forward/Return additional service fee. Separate notice of new address provided (electronic ACS fee charged).
  • Months 13 through Parcel returned with new address attached (postage charged as above: see “If no change-of-address order on file”). Separate notice provided (electronic ACS fee charged).
  • After month Piece returned with reason for nondelivery attached (postage charged as above: see “If no change-of-address order on file”). Separate notice provided (electronic ACS fee charged).

“Address Service
Requested”

Shipper Paid Forwarding/
Return Option 3

If no change-of-address order on file:

Piece returned with reason for nondelivery attached; Return postage is charged to the mailer as follows: at the USPS Retail Ground or Package Services single-piece price, or the Parcel Select Ground price plus the ACS & Shipper Paid Forward/Return additional service fee. Separate notice provided (electronic ACS fee is charged).

If change-of-address order on file:

  • Months 1 through Parcel forwarded. Forwarding postage is charged to the mailer as follows: at the USPS Retail Ground or Package Services single-piece price or the Parcel Select Ground price plus the ACS & Shipper Paid Forward/Return additional service fee. Separate notice of new address provided (electronic ACS fee is charged).
  • Months 13 through Parcel returned with new address attached; return postage is charged to mailer as above: see “If no change-of-address order on file”). Separate notice provided (electronic ACS fee is charged).
  • After month Parcel returned with reason for nondelivery; return postage is charged to mailer as above: see “If no change-of-address order on file”). Separate notice provided (electronic ACS fee is charged).

“Forwarding Service Requested”2

 

If no change-of-address order on file:

Piece returned with reason for nondelivery attached; return postage charged as follows at the applicable USPS Retail Ground or Package Services single-piece price or the Parcel Select Ground price plus the additional service fee.

If change-of-address order on file:

  • Months 1 through USPS Retail Ground or Package Services forwarded postage due at the single-piece price for the class of mail. Parcel Select forwarded as postage due to addressee at the Parcel Select Ground price plus the additional service fee. If addressee refuses to pay postage due, piece is returned with reason for nondelivery attached; postage charged as follows: at the applicable USPS Retail Ground or Package Services single-piece price or the Parcel Select Ground price plus the additional service fee.
  • Months 13 through Piece returned with new address attached (postage charged as noted under “Months 1 through ")
  • After month Piece returned with reason for nondelivery attached (postage charged as noted under “If no change-of-address order on file.”)

“Return Service
Requested”

Option 1

In all cases (regardless of whether a change-of-address order is on file):

Piece returned with new address or reason for nondelivery attached. In either case, only return postage is charged as follows: at the USPS Retail Ground or Package Services single-piece price or the Parcel Select Ground price plus the additional service fee.

“Return Service
Requested”

Option 2

(Available via ACS only)

In all cases (regardless of whether a change-of-address order is on file):

Piece returned with new address or reason for non-delivery attached, return postage is charged as follows: at the applicable USPS Retail Ground or Package Services single-piece price or the Parcel Select Ground price plus the additional service fee. Separate ACS notice of reason for nondelivery provided (electronic ACS fee charged).

“Change Service
Requested”
3

Option 1

(Valid for all pieces, including ACS participating pieces)

If no change-of-address order on file, or if change-of-address order is on file:

Notice of new address or reason for non-delivery provided (address correction charged): piece disposed of by USPS.

Restrictions:

The following restrictions apply:

(1) USPS Tracking and Signature Confirmation are the only extra services permitted with this endorsement.

(2) This endorsement is not permitted for USPS Retail Ground or Package Services containing hazardous materials.

“Change Service
Requested”

Option 2

(Available via ACS only; for Bound Printed Matter flats only)

If no change-of-address order on file:

Reason for non-delivery provided to mailer (electronic ACS fee charged); piece disposed of by USPS.

If change-of-address order on file:

  • Months 1 through Piece forwarded; postage due charged to the mailer at applicable Forwarding Fee based on the piece shape (flat); separate notice of new address provided (electronic ACS fee charged).
  • Months 13 through Piece disposed of by USPS; separate notice of new address provided (electronic ACS fee charged).
  • After month Treatment same as noted under “If no change-of-address order on file”.

“Change Service
Requested”

 

(For Shipper Paid Forwarding/Return participants via ACS only)

If no change-of-address order on file:

Reason for nondelivery provided (electronic ACS fee charged); parcel disposed of by USPS.

If change-of-address order on file:

  • Months 1 through Parcel forwarded; postage due charged to the mailer as follows: at the USPS Retail Ground or Package Services single-piece price for the specific class of mail or the Parcel Select Ground price plus the ACS & Shipper Paid Forward/Return additional service fee; separate notice of new address provided (electronic ACS fee charged).
  • Months 13 through Parcel disposed of by USPS; separate notice of new address provided (electronic ACS fee charged).
  • After month Parcel disposed of by USPS; separate notice or reason for nondelivery is provided (electronic ACS fee charged).

Restrictions:

The following restrictions apply:

(1) USPS Tracking and Signature Confirmation services are the only extra services permitted with this endorsement.

(2) This endorsement is not permitted for USPS Retail Ground or Package Services containing hazardous materials.

1. Does not meet the Move Update Requirement.

2. Does not meet the Move Update Requirement.

3. Not valid for pieces containing hazardous materials. Valid for all other pieces, including ACS participating pieces.

Priority Mail Express

Undeliverable-as-addressed (UAA) Priority Mail Express is treated as described in Exhibit , with these additional conditions:

  1. Priority Mail Express is forwarded only to domestic addresses.
  2. Directory service is provided for Priority Mail Express that cannot be delivered because of an incorrect or incomplete address.
  3. The Priority Mail Express portion of a Priority Mail Express Open and Distribute shipment receives the forwarding, return, and address correction services described in Exhibit The mail enclosed within the Open and Distribute shipment receives the services appropriate for its class.
  4. Undeliverable or unclaimed Priority Mail Express is held by the USPS for 5 calendar days before it is returned to the sender at no additional postage, unless either of the following applies:
    1. The mail is refused before the end of the 5 calendar days.
    2. The mail is not refused and the sender has specified in the return address a longer holding period (not to exceed 30 days). The sender may also place an instruction above the return address, subject to or , directing the return of undeliverable mail after fewer than 5 calendar days.

Exhibit Treatment of Undeliverable Priority Mail Express

 

Attachments and Enclosures
Periodicals

Undeliverable Periodicals (including publications pending Periodicals authorization) with a nonincidental First-Class Mail attachment or enclosure are returned at the single-piece First-Class Mail price for the weight and shape of the piece, and the nonmachinable surcharge if applicable, or Priority Mail price for the weight and destination of the piece. The weight of the attachment or enclosure is not included when computing the charges for return of the mailpiece. Undeliverable Periodicals (including publications pending Periodicals authorization) with an incidental First-Class Mail attachment or enclosure are treated as dead mail unless endorsed “Address Service Requested.”

USPS Marketing Mail

Undeliverable, unendorsed USPS Marketing Mail with a nonincidental First-Class Mail attachment or enclosure is returned at the single-piece First-Class Mail price for the weight and shape of the piece or Priority Mail price for the weight and destination of the piece. The weight of the First-Class Mail attachment or enclosure is not included when computing the charges for return of the mailpiece. Undeliverable, unendorsed USPS Marketing Mail with an incidental First-Class Mail attachment or enclosure is treated as dead mail.

Package Services and Parcel Select

Undeliverable, unendorsed mailpieces with a First-Class Mail attachment or enclosure are forwarded or returned as follows:

  1. Parcel Select at the Parcel Select Ground price plus the additional service fee.
  2. Package Services at the single-piece price for the specific class of mail.
  3. For both types of host pieces, if the attachment or enclosure is a nonincidental First-Class Mail attachment or enclosure, the weight of the attachment or enclosure is not included when computing charges.
Mixed Classes
Combination With First-Class Mail

Combination mailings of First-Class Mail with USPS Marketing Mail or Package Services are provided the forwarding and return service of USPS Marketing Mail, as appropriate:

  1. An undeliverable combination mailpiece, including a piece that cannot be forwarded, one part of which is First-Class Mail (other than an incidental First-Class Mail attachment or enclosure), must be returned to the sender, subject to the charge for return according to its class. The weight of the First-Class Mail piece is not included when computing the charge for return of the Periodicals, USPS Marketing Mail, or Package Services part.
  2. Items with incidental First-Class Mail enclosures or attachments are returned according to the class of the host piece.
  3. An undeliverable combination mailpiece that is not returnable to the sender, of which one part is First-Class Mail, is given the treatment that applies to the class of the other part.
Other Combinations

Pieces of Periodicals, USPS Marketing Mail, Package Services, or Parcel Select with other classes of mail attached or enclosed (other than incidental First-Class Mail attachments or enclosures) must be forwarded under standards for the host piece. Neither the enclosures nor the host piece are provided the forwarding service of First-Class Mail.

Host Piece

Any undeliverable combination mailpiece that does not include First-Class Mail matter is given the treatment applicable to the host piece.

Parcel

A combination parcel containing Media Mail and Bound Printed Matter is charged postage at the USPS Retail Ground price when forwarded or returned.

Returning Mail
Nonmailable

Nonmailable matter is returned to the sender immediately.

Refused Mail

Returnable mail is returned if refused by the addressee.

Priority Mail Express, Priority Mail, First-Class Mail, First-Class Package Service — Retail, and First-Class Package Service — Commercial

Mailpieces sent as Priority Mail Express, Priority Mail, First-Class Mail, First-Class Package Service — Retail, or First-Class Package Service — Commercial that cannot be delivered as addressed or forwarded to a new address, unless otherwise requested by the sender, are returned to the sender at no additional charge. Excluding pieces containing live animals, the following are disposed of by the USPS:

  1. Priority Mail pieces with a valid Address Change Service (ACS) participant code marked “Perishable” and endorsed “Change Service Requested.”
  2. First-Class Mail, First-Class Package Service — Retail, or First-Class Package Service — Commercial pieces with a valid ACS participant code and endorsed “Change Service Requested.”
Other Classes

Other returnable mail is treated as appropriate for the class of mail and the sender’s instructions except as noted below.

Extra Services

If a return receipt is attached to a certified, collect on delivery (COD), numbered insured, registered, or Priority Mail Express piece to be returned, the reason for nondelivery is shown on the face of the piece. The receipt stays attached to the piece and is returned to the sender. Registered Mail is returned through the registry system. The sender must sign a delivery receipt for returned Priority Mail Express, Registered Mail, COD articles, Adult Signature services, and mail insured for more than $ Returned Priority Mail Express (when waiver of signature is requested by the sender), Certified Mail, and mail with Signature Confirmation service may be returned to the sender without obtaining a signature when those mailpieces are returned as undeliverable.

No Sender Instructions

Mail without a specific address or instructions from the sender is held:

  1. For 5 days if for delivery by rural or highway contract route carrier.
  2. For 10 days if for general delivery at an office with city carrier service. If the addressee notifies the postmaster of a delay in claiming the mail, the postmaster may hold such mail up to 30 days.
  3. For 15 days if for general delivery at an office without city carrier service.
Post Office Box

Deliverable mail addressed to a Post Office box is not returned until after the box is declared vacant, except for certified, collect on delivery (COD), insured, registered, postage due, Adult Signature and perishable mail.

Franked Mail

Unclaimed franked mail from a Member of Congress is returned to the origin Post Office (if known) or the Washington, DC, Post Office.

Dead Mail
Basic Information

Dead mail is matter deposited in the mail that is undeliverable and cannot be returned to the sender. A reasonable effort is made to match articles found loose in the mail with the envelope or wrapper and to return or forward the articles. The disposition of dead mail items is as follows:

  1. Nonmail matter (e.g., wallets and bank deposits) found in collection boxes or at other points within USPS jurisdiction is returned postage due at the single-piece First-Class Mail or Priority Mail price for keys and identification devices that is applicable based on the weight of the matter.
  2. Undeliverable, unendorsed USPS Marketing Mail, printed matter, circulars, newspapers, magazines, and other publications, and unidentified articles that have no value are disposed of as waste.
  3. Undeliverable articles of $25 or more in value are treated as dead mail.
  4. Dead letters are opened at mail recovery centers to determine the name and address of the addressee or sender to permit delivery or return.
  5. Except for unendorsed USPS Marketing Mail, undeliverable USPS Marketing Mail, USPS Retail Ground, Package Services, and insured First-Class Mail, First-Class Package Service — Retail, or First-Class Package Service — Commercial pieces containing USPS Marketing Mail, USPS Retail Ground, or Package Services enclosures, that cannot be returned because of an incorrect, incomplete, illegible, or missing return address is opened and examined to identify the sender or addressee.
  6. Dead parcels are opened at the Mail Recovery Center (see for address) to determine name and address of the addressee or sender to permit delivery or return. Dead parcels returned to the sender or delivered to the addressee are priced postage due at the zone price from the dead parcel branch. If parcels are endorsed to show that they are USPS property, or that the sender refused to pay postage due on return as undelivered, the parcels are considered USPS property.
USPS Policy and Procedures

The Postal Operations Manual contains USPS policy and procedures for handling and disposing of dead mail (including through sale at auction or by donation to institutions).

Customer Inquiry

A customer may inquire about missing mail items listed under as follows:

  1. Contact the local Post Office to initiate a MRC Search form.
  2. Use the Missing Mail online application available to registered USPS.com customers to complete a search request. Access to the application is available on USPS.com under Help>Find Missing Mail.

Forwarding

Change-of-Address Order
Normal Time Limit

Records of permanent change-of-address orders are kept by city delivery Post Offices for 18 months, for forwarding and for address correction purposes, from the end of the month when the change takes effect. A record of change-of-address orders from general delivery to a permanent local address without time limit is kept 6 months. A record of change-of-address orders to other than a permanent local address is kept 30 days.

Time Limit Extension

When a customer notifies the Post Office of a permanent change in mailing address or the USPS changes a customer’s mailing address, the postmaster may extend the forwarding period for 1 additional year if mail is regularly received addressed to the old address. To qualify for this extension, the customer must show that a financial hardship will ensue if extended forwarding is not granted. The customer must also show that reasonable effort is being made to notify correspondents of the new address.

Temporary Forwarding

A customer temporarily moving away may have mail forwarded for a specific period of time, not to exceed 12 months ( total consecutive days). The Postal Service provides temporary forwarding service for a period of two weeks to six months (15 to days) in response to an initial temporary change-of-address order. Customers may extend the temporary forwarding period up to a maximum of 12 months ( days), by filing a second change-of-address order to begin on the first day of the second six-month period (the th day), and expiring on the desired date, up to and including the last day of the second six-month period (th day). Every temporary change-of-address order must specify both beginning and end dates. See for temporary business bulk forwarding requests.

Methods of Filing

Except under , customers may use one of the following methods to file a change-of-address with the Post Office:

  1. Mail or present PS Form to any Post Office, or as the Postal Service otherwise directs. Customers must provide an acceptable primary form of identification as specified under when presenting PS Form at the Post Office.
  2. Use Internet Change of Address (ICOA) athttps://moversguide.usps.com. Customers using the ICOA method must provide a valid credit card number for identity verification. The customer‘s credit card is charged a credit card authentication fee, see Notice —Price List.
Restricted or Prohibited Use

A change-of-address order cannot be filed or is restricted for the following:

  1. An addressee (e.g., an individual or a business entity or other organization) may not file a change-of-address order for mail originally addressed to the addressee at an organization, business, place of employment, or other affiliation. The organization or business may change the address (but not the addressee‘s name) on a mailpiece to redirect it to the addressee. Barcodes on redirected mailpieces should be obliterated to facilitate automation processing.
  2. Individuals may not file a change-of-address order for mail originally addressed to the individuals at Department of State ZIP Code Additionally, individuals may not file a change-of-address order to have mail forwarded to Department of State ZIP Code
  3. Individuals may file a change-of-address order for mail addressed to or from Department of State ZIP Code only under the following conditions:
    1. The change-of-address order is submitted through the Internet Change of Address (ICOA) entry under b. All other change-of-address methods are prohibited.
    2. Only “Individual” orders are permitted.
    3. Only “Permanent” orders are permitted.
Temporary Business Bulk Forwarding

Businesses meeting the applicable standards in may submit a bulk request (10 or more locations) to temporarily forward mail. For additional information, businesses may contact a Postal Service field account representative, strategic account manager, or the business service network. As confirmation, the Postal Service will return the bulk request to the customer and include confirmation codes and a unique customer number that will be stored with the file. If changes are necessary to the ending date, business customers may make changes at managemymove.usps.com with their confirmation code and new ZIP Code.

Forwardable Mail
Classes

Forwarding is available for all classes of mail, subject to the corresponding conditions described in

Reforwarding

The address (but not the name) may be changed and the mail reforwarded as many times as necessary to reach the addressee.

Discontinued Post Office

All Priority Mail Express, Priority Mail, First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial, Periodicals, USPS Retail Ground, and Package Services pieces addressed to a discontinued Post Office may be forwarded without added charge to a Post Office that the addressee designates as more convenient than the office to which the USPS ordered the mail sent.

Rural Delivery

When rural delivery service is established or changed, a customer of any office receiving mail from the rural carrier of another office may have all Priority Mail Express, Priority Mail, First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial, Periodicals, USPS Retail Ground, and Package Services pieces forwarded to the latter office for delivery without added charge, if the customer files a written request with the postmaster at the former office.

Converted Service

Mail addressed to Post Office, rural, or highway contract route boxholders is delivered to customers residing in the affected area until June 30 following establishment of, or conversion to, city delivery service or for 90 days, whichever is later.

Mail for Military Personnel

All Priority Mail Express, First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial, Periodicals, USPS Retail Ground, and Package Services mailpieces addressed to persons in the U.S. Armed Forces (including civilian employees) serving where U.S. mail service operates is forwarded at no added charge when the change of address is caused by official orders. This free forwarding also applies to mail for household members whose change of address is caused by official orders to persons serving in or who are civilian employees of the U.S. Armed Forces. If the official permanent change of station order is to an overseas APO/FPO or DPO address, military authorities forward mail between the United States and those addresses; forwarding is limited to 60 days.

Mail Addressed to CMRA Customers

Mail addressed to an addressee at a commercial mail receiving agency (CMRA) is not forwarded through the USPS. The CMRA customer may make special arrangements for the CMRA operator to remail the mail with payment of new postage. A CMRA must accept and remail mail to former customers for at least 6 months after termination of the agency relationship. After the 6-month period, the CMRA may refuse mail addressed to a former customer.

Postage for Forwarding
Origin

Forwarding postage is computed by using the forwarding office as the origin office.

Priority Mail Express

Priority Mail Express is forwarded without charge.

Priority Mail, First-Class Mail, First-Class Package Service — Retail, and First-Class Package Service — Commercial

Priority Mail, First-Class Mail (including postcards), First-Class Package Service — Retail, and First-Class Package Service — Commercial mailpieces are forwarded without charge when postage is fully prepaid by the sender.

Periodicals

Periodicals publications (including publications pending Periodicals authorization) are forwarded without charge for 60 days when postage is fully prepaid by the sender.

USPS Marketing Mail and Parcel Select Lightweight

Generally, USPS Marketing Mail and Parcel Select Lightweight are subject to collection of additional postage from the mailer when forwarding service is provided by charging the USPS Marketing Mail weighted fee on all returns. Shipper Paid Forwarding/Return (under ) provides mailers of USPS Marketing Mail and Parcel Select Lightweight parcels an option of paying forwarding postage on those parcels, or return postage if undeliverable, at the applicable single-piece First-Class Mail, First-Class Package Service — Retail, or Priority Mail price, instead of the addressee paying postage due charges. Mail that qualifies for Bulk Parcel Return Service (BPRS) is returned at the BPRS per piece charge if the mailer uses one of the ancillary service endorsements that specifies BPRS (e.g., “Return Service Requested—BPRS”).

USPS Retail Ground, Package Services, and Parcel Select

USPS Retail Ground, Package Services, and Parcel Select pieces are subject to the collection of additional postage at the applicable price for forwarding; Parcel Select at the Parcel Select Ground price plus the additional service fee and USPS Retail Ground or Package Services at the single-piece price for the specific class of mail. See for forwarding instructions for Parcel Select Lightweight. The addressee may refuse any piece of USPS Retail Ground, Package Services or Parcel Select that has been forwarded. Shipper Paid Forwarding, under provisions in , provides mailers of Package Services and Parcel Select parcels an option of paying forwarding postage on those parcels, or return postage if undeliverable, instead of the addressee paying postage due charges.

Extra Services

Certified, collect on delivery (COD) (excluding COD Hold For Pickup mailpieces), USPS Tracking, insured, registered, Signature Confirmation, Adult Signature, and special handling-fragile mail is forwarded to a domestic address only without additional extra service fees, subject to the applicable postage charge.

Hold For Pickup

Fees and Postage
Postage Payment Methods

Hold For Pickup service is available for the products listed under , when postage is paid using any one of the following methods:

  1. Click-N-Ship.
  2. Registered end-users of USPS-approved PC Postage products.
  3. Permit imprint.
  4. USPS-approved Information-Based Indicia (IBI) postage meters when also using an authorized Hold For Pickup label.
  5. A mailer‘s Centralized Account Processing System (CAPS) account when used with a Package Intercept request.
  6. Accepted payment methods at retail Post Office locations (for COD Hold For Pickup only).
Basic Information
Description

Hold For Pickup service is available at the time of mailing for mailers meeting the standards in , and allows mailpieces to be held at a designated Post Office location for pick up by a specified addressee or designee. The addressee or designee must provide an acceptable primary form of identification as specified under When the destination Post Office has the addressee’s contact information, an email or text notice is sent that a package is available for pickup. This service provides the shipper with tracking information, including the date and time that the addressee took possession of the item. If the item has not been picked up within 5 days (3 days for Priority Mail Express), the Post Office makes a second notification attempt, and returns the item to the sender if not picked up within 15 days (5 days for Priority Mail Express).

Basic Eligibility

Hold For Pickup service is available at retail Post Office locations for Priority Mail Express presented under or , with or without COD service, First-Class Mail, First-Class Package Service – Retail, USPS Retail Ground, Library Mail, and Media Mail, with COD service, and for Priority Mail Express and Priority Mail using USPS Click-N-Ship. It is also available with commercial mailings of Priority Mail Express presented under or , Priority Mail, First-Class Package Service – Commercial, Parcel Select Ground, Parcel Select Lightweight, and Bound Printed Matter parcels, when:

  1. Mailpieces bear an applicable Priority Mail Express label (under or ) or Hold For Pickup label with an Intelligent Mail package barcode (meeting the technical standards under and in Publication ), as applicable.
  2. For electronic option, mailers establish an electronic link with USPS to exchange acceptance and delivery data. If the electronic option is requested for Hold For Pickup service for all of the pieces in the mailing and the mailing consists of pieces of identical weight, then postage may be paid by any method in If the pieces are not of identical weight, then either the exact postage must be affixed to each piece or postage must be paid with permit imprint using eVS ().
Additional Eligibility Standards

Parcels must meet these additional physical requirements:

  1. The surface area of the address side of the parcel must be large enough to completely and legibly contain the delivery address, return address, postage, markings, endorsements, and extra service labels.
  2. Except as provided in c, Parcel Select Ground and Parcel Select Lightweight parcels must be greater than 3/4 inch thick at the thickest point.
  3. If the mailpiece is a machinable parcel under and is no greater than 3/4 inch thick, the contents must be prepared in a container that is constructed of strong, rigid fiberboard or similar material or in a container that becomes rigid after the contents are enclosed and the container is secured. The parcel must be able to maintain its shape, integrity, and rigidity throughout processing and handling without collapsing into a letter-size or flat-size piece.
Ineligible Matter

Hold For Pickup service is not available for the following:

  1. Commercial mailings of First-Class Mail letter-size and flat-size pieces.
  2. Mail addressed to APO/FPO and DPO destinations.
  3. Priority Mail Express items containing cremated remains.
Extra Services

Hold For Pickup service may be combined with Package Intercept (under ) or any of the following extra services (meeting the applicable standards under ):

  1. USPS Tracking.
  2. Insured mail.
  3. Signature Confirmation.
  4. Adult Signature Required and Adult Signature Restricted Delivery.
  5. COD.
Preparation Definitions and Instructions

When using Hold For Pickup service, except for Priority Mail Express Hold For Pickup with or without COD service, First-Class Mail, First-Class Package Service – Retail, USPS Retail Ground, Library Mail, and Media Mail, with COD service presented at retail Post Office locations, mailers or their agents must prepare mailpieces with the “Hold For Pickup” label as follows:

  1. Exchange electronic files with USPS through an approved file transfer protocol to notify the addressee when a parcel is available for pickup or to notify the mailer that items are available to be picked up as “return to sender.”
  2. Affix an address label that has been approved by the National Customer Support Center (NCSC) (see for address), and includes the name and domestic address of mailer, the name of the addressee and the designated Hold For Pickup Post Office address.
  3. In addition to the markings defined in address labels on a Hold For Pickup mailpiece must meet the technical standards in the Parcel Labeling Guide available on PostalPro at: https://postalpro.usps.com/parcellabelingguide.

Address Correction Services

Address Correction Service
Address Correction Service Fee

See Notice —Price List.

Purpose

If mail cannot be delivered as addressed, address correction service allows the sender on request, using the appropriate ancillary service endorsement under , to obtain the addressee’s new (forwarding) address (if the addressee filed a change-of-address order with the USPS) or the reason for nondelivery. Address corrections and notices are not provided for customers who file a temporary change of address or for individuals at a business address (see ). Address correction service is available alone or in combination with forwarding and return service.

Invalid Endorsement

Any obsolete ancillary service endorsement or similar sender endorsement not shown in is considered invalid. Material bearing invalid or conflicting ancillary service endorsements will not be accepted for mailing. If discovered in the mailstream, pieces bearing an invalid ancillary service endorsement or conflicting endorsements are treated as unendorsed mail. Exception: Undeliverable USPS Retail Ground, Media Mail, Library Mail, and Parcel Select pieces that bear invalid or conflicting ancillary service endorsements are treated as if endorsed “Forwarding Service Requested.”

Periodicals

Address correction service is provided automatically for all Periodicals publications (including publications pending Periodicals authorization) and begins 60 days after the effective date of the addressee’s change of address. Address corrections are provided as separate notices or, at the mailer’s request, on the returned pieces.

Other Classes

When possible, “on-piece” address correction is provided for Priority Mail Express, Priority Mail, First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial, USPS Marketing Mail, USPS Retail Ground, Package Services, and Parcel Select pieces. If the piece cannot be forwarded, it is returned with new address information or reason for nondelivery attached. When separate corrections are necessary, Form is mailed to the sender with the address correction fee charged and the mail is forwarded. This service is not available for mailpieces to be delivered by military personnel at any military installation, including APOs and FPOs.

Fee and Return Postage

Unless excepted, the applicable fee for address correction service is charged for each separate notification of address correction or the reason for nondelivery. When “on-piece” address correction is provided, no address correction fee is charged but return postage can be charged, depending on mail class.

Address Change Service (ACS)
Description

Address Change Service (ACS) is an automated or electronic process providing mailers with notices of address correction or reason for nondelivery. ACS is designed to reduce the volume of manual notifications provided for valid participating ACS mailpieces, but it does not completely eliminate manual notifications. Mailers must keep their address records in electronic format and mark or encode their mailpieces with the correct ACS symbology under and the correct ancillary service endorsement under to obtain address corrections. See for an option to use OneCode ACS with an Intelligent Mail barcode for letters and flats in First-Class Mail, Periodicals, and USPS Marketing Mail. To obtain nondelivery information under , mailers must use an ACS keyline or an Intelligent Mail barcode on mailpieces. Mailers also can use traditional ACS, along with Shipper Paid Forwarding under , to pay forwarding postage on most USPS Marketing Mail and Package Services pieces. Mailers can find additional information about traditional ACS and OneCode ACS in Publication 8, ACS Product Information Guide.

Service Options

ACS offers five levels of service, as follows:

  1. An automated option for letters and flat-size mailpieces bearing an Intelligent Mail barcode, mailed as First-Class Mail, USPS Marketing Mail, and Periodicals, with electronic notices processed using Intelligent Mail technology (see ). Only automated First-Class Mail and USPS Marketing Mail letters qualify for automated address correction prices when using the Intelligent Mail barcode (see ).
  2. An electronic option for notices processed electronically, except automated notices under a.
  3. A default manual process for notices generated manually.
  4. A Full Service option available to mailings of First-Class Mail automation cards, letters, and flats; USPS Marketing Mail automation letters and flats; USPS Marketing Mail Carrier Route, High Density, and Saturation letters; Periodicals Outside County barcoded or Carrier Route letters and flats; Periodicals In-County automation or Carrier Route letters and flats; and Bound Printed Matter Presorted, non-DDU barcoded flats. Mailers who present at least 95 percent of their eligible First-Class Mail and USPS Marketing Mail volume as Full-Service in a calendar month would receive electronic address correction notices for their qualifying Basic automation and non-automation First-Class Mail and USPS Marketing Mail pieces, at no charge for pieces eligible for the Full-Service Intelligent Mail option as described in The Basic First-Class Mail and USPS Marketing Mail mailpieces must:
    1. Bear a unique IMb printed on the mailpiece;
    2. Include a Full Service or OneCode ACS STID in the IMb;
    3. Include the unique IMb in eDoc;
Sours: https://pe.usps.com/text/dmm/htm

Why Do I Get Returned Mail?

Ever wonder why you will receive returned mail? When we process the data, our software verifies that the address is valid and deliverable, but if the addressee does not fill out a change of address form to have their mail forwarded, we have no way of knowing.

One of the most common reasons we see mail returned is that the addressee on the mailpiece no longer lives at that address. The USPS will attempt to forward it and if they cannot, it will be returned to the return address listed on the mailpiece. If there is no return address on a mailpiece, the USPS will discard it.

This typically happens because they did not fill out a change of address form to forward mail to their new home or their forwarding order has expired (Not Deliverable as Addressed—Unable to Forwardwould be the notation on the yellow endorsement sticker).

USPS places yellow endorsement stickers on the mailpiece that are very helpful at finding out why the mail was returned. Below is a list of endorsements from USPS regarding reasons for mail is returned. Source USPS Mailer Services.

  • Attempted—Not Known &#; Delivery attempted, addressee not known at place of address.
  • Box Closed—No Order* &#; Post office box closed for nonpayment of rent.
  • Deceased &#; Used only when known that addressee is deceased and mail is not properly deliverable to another person. This endorsement must be made personally by delivery employee and under no circumstance may it be rubber-stamped. Mail addressed in care of another is marked to show which person is deceased.
  • Delivery Suspended to Commercial Mail Receiving Agency &#; Failure to comply with through
  • Illegible* &#; Address not readable.
  • In Dispute* &#; Mail returned to sender by order of chief field counsel (or under and ) because of dispute about right to delivery of mail and cannot be determined which disputing party has better right to mail.
  • Insufficient Address* &#; Mail without number, street, box number, route number, or geographical section of city or city and state omitted and correct address not known.
  • Moved, Left No Address &#; Addressee moved and filed no change-of-address order.
  • No Mail Receptacle* &#; Addressee failed to provide a receptacle for receipt of mail.
  • No Such Number* &#; Addressed to nonexistent number and correct number not known.
  • No Such Office in State* &#; Addressed to nonexistent Post Office.
  • No Such Street* &#; Addressed to nonexistent street and correct street not known.
  • Not Deliverable as Addressed—Unable to Forward &#; Mail undeliverable at address given; no change-of-address order on file; forwarding order expired.
  • Outside Delivery Limits* &#; Addressed to location outside delivery limits of Post Office of address. Hold mail for out-of-bounds customers in general delivery for specified period unless addressee filed order.
  • Refused* &#; Addressee refused to accept mail or pay postage charges on it.
  • Returned for Better Address* &#; Mail of local origin incompletely addressed for distribution or delivery.
  • Returned for Postage &#; Mail without postage or indication that postage fell off.
  • Returned to Sender, Mailpiece Contains Nonmailable Contents &#; Mail returned to sender due to contents that are nonmailable.
  • Returned to Sender Due to Addressee’s Violation of Postal False Representation and Lottery Law* &#; Mail returned to sender under false representation order and lottery order.
  • Returned to Sender Due to Addressee’s Violation of Postal False Representation Law* &#; Mail returned to sender under false representation order.
  • Returned to Sender Due to Addressee’s Violation of Postal Lottery Law* &#; Mail returned to sender under lottery order
  • Temporarily Away* &#; Addressee temporarily away and period for holding mail expired.
  • Unclaimed* &#; Addressee abandoned or failed to call for mail.
  • Undeliverable as Addressed, Missing PMB or # Sign &#; Failure to comply with e..
  • Vacant* &#; House, apartment, office, or building not occupied. (Use only if mail addressed “Occupant.”)

* Alternative addressing formats may not be used on the following: Priority Mail Express pieces; mail with any extra service listed in e.; mail sent with any ancillary service endorsement, except as allowed in b..b.; and mail sent to any overseas military Post Office. When an alternative addressing format is used on Periodicals pieces, the publisher is notified of nondelivery only for those reasons marked with an asterisk (*).[/vc_column_text][/vc_column][/vc_row]

Sours: https://influencedirect.com/why-do-i-get-returned-mail/
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I sold something that after I shipped the buyer wanted to change the address, saying they had used their address they had not lived at in 3 years. I told them to set up forwarding with USPS and kept the current address.

 

I am pretty sure they could not file a change of address for an address they had not lived at in 3 years.  And even if they could, it would likely not have gotten through the system in time for the delivery of this package.

 

So today it says says "Your item was returned to the sender on January 29, at pm in HARTFORD, CT because the addressee was not known at the delivery address noted on the package. " It also says ALERT on the tracking info. https://tools.usps.com/go/TrackConfirmAction?tLabels=   What does this mean?

 

This means that you knew before you even mailed it that the address was wrong, so it should be no surprise that it is was refused by the current resident who did not know the name on the package.

 

Woulden't USPS  have left the pakcage anyway even if the person no longer lived there?

 

Not if the carrier knew the name on the package no longer lived there.  Or if the current resident was home at the time of delivery and let the carrier know that no one by that name lived there.  Or if no one was home at time of delivery but the current resident brought the package to the PO or left it for the carrier the next day saying that no one by that name lived there.

 

Why would you expect the carrier to just leave a package for someone who doesn't live there?

 

Next time a buyer tells you that the address is wrong, listen to them.  Don't mail the package to a known wrong address.  

Sours: https://community.ebay.com/t5/Selling/quot-Addressee-was-not-known-at-the-delivery-address-noted-on/td-p/

Why You Get Returned Mail

Not Deliverable as Addressed—Unable to Forward Mail undeliverable at address given; no change-of-address order on file; forwarding order expired. Somebody moved but didn't tell the USPS to forward their mail or the forwarding period ended. Attempted—Not Known Delivery attempted, addressee not known at place of address. This means the letter, as it was addressed, was delivered (or attempted) but then put back into the mail stream because the recipient didn't match the one currently at the address. Vacant House, apartment, office, or building not occupied. Addresses marked as "Vacant" reached the destination terminal but were then returned as undeliverable because the mail carrier marked the address as vacant. The Postal Service can sometimes take up to 90 days to get a vacant status into their system. After that, the updates go out to us monthly and we implement them immediately. Insufficient Address Mail without number, street, box number, route number, or geographical section of city or city and state omitted and correct address not known. The address is just plain bad. You should verify your addresses!
Sours: https://www.smartystreets.com/docs/returned-mail

Known addressee not

Why was my mail returned?

We are often asked "Why was my mail returned?". Mail can be returned by the USPS and marked "Not Deliverable as Addressed" if it is missing NCOA forwarding information or secondary address information. This is why it is important to validate addresses before mailing.

Missing forwarding information

When someone moves they can submit forwarding information via a change of address form to the USPS. If this information was never submitted by the resident, the mail will likely be returned marked "Not Deliverable as Addressed Unable to Forward". TrueNCOA verifies that addresses are valid and deliverable and provides any 18 and 48 month address updates.

Missing secondary information

Another common reason for returned mail is missing or invalid secondary information such as apartment or suite number. TrueNCOA returns status codes from the validation process to help you determine why primary or secondary address information was considered invalid. We provide full definitions of these status codes in our data dictionary.

Sours: https://truencoa.com/why-did-my-mail-get-returned-to-sender/
Returned to Sender?! Tracking that Package! - Toreba Series

Michele StillwellBy Michele Stilwell, Director of Marketing and Accounting at MEDiAHEAD.

The lyrics from the song by Elvis:

I gave a letter to the postman, he put it in his sack. Bright and early next morning, he brought my letter back. She wrote upon it: return to sender, address unknown. No such number, no such zone.

Well, I can’t count the number of times we receive mail at our office with names of people who have not been with the company for YEARS. It&#;s crazy!

Did you know?

USPS Mail TruckSimply put, First-Class Mail is more expensive, but it will be delivered faster and comes with additional services like return service. First-Class Mail is intended for personal or business communication. Standard Mail is used more for advertisements and mass communication. Both qualify for discounted, bulk mail rates.

First-Class Mail

First-Class Mail is delivered faster by the USPS than Bulk or Standard Mail. Also, First-Class Mail is generally delivered in days locally and days nationally by the USPS. First-Class Mail is also more expensive than Bulk Rate Mail. Rates are based on size and weight — you can mail up to one ounce at the lowest postage rate.

Certain types of mail must be sent via First-Class Mail, such as invoices, statements, and other personalized mail. First-Class Mail is also forwarded automatically or returned to the sender if it isn&#;t deliverable.

First-Class Mail is generally perceived to be of higher importance by the recipient, so it generally gets looked at more closely by the recipient. First-Class Mail can be pre-sorted to qualify for discounted bulk mail rates, but a minimum of pieces are required.

Standard Mail

Bulk (Standard) Mail is generally delivered by the USPS in days locally, and 1 – 4 weeks nationally.

Many companies use Standard Mail because it is less expensive than First-Class Mail. Bulk mail is not automatically forwarded or returned to the sender if it is undeliverable (though you can pay extra to receive these services.)

Rates for Bulk Mail are also based on the size and weight of the mail piece; in general, you can mail up to ounces at the lowest Standard Mail rate. There&#;s a minimum quantity of pieces in order to mail at bulk rates.

Non-Profit Mail

United States Post OfficeNon-Profit organizations qualify for discounted bulk postage rates.

Non-Profit Mail is treated as Standard Bulk Mail and is usually delivered in days locally, and weeks nationally. Authorization by the US Postal Service is required to receive Non-Profit mailing rates, and only applies to Agricultural, Educational, Fraternal, Labor, Philanthropic, Religious, Scientific, Veteran organizations, as well as some political committees.

Ref: Action Mail Marketing and Direct Mail Services.

So back to Returned Mail&#;

Why do we get returned mail? Here are a couple reasons.

  1. Missing forwarding information. If the addressee on the mail piece no longer resides at that address and USPS does not have a current forwarding (change-of-address) on file, the mail piece will most likely be returned.
  2. Missing secondary information (apartment, suite, number, etc.) is invalid or missing, the mail piece may be returned.

If you get returned mail with both the address and the yellow non-delivery sticker, you can usually find out why it wasn’t delivered.  The sticker has a code on it. You can find the official definitions of all the message on the USPS site, but here are a few of the common one’s for you:

Not Deliverable as Addressed – Unable to Forward
Somebody moved but didn’t tell the USPS to forward their mail or forwarding period ended.

Attempted Not Known
This means the letter, as it was addressed, was delivered (or attempted) but then put back into the mail stream because the recipient didn’t match the one currently at the address.

Vacant
Addresses marked as “Vacant” reached the destination but were then returned as undeliverable because the mail carrier marked the address as vacant. The USPS can sometimes take up to 90 days to get a vacant status into their system.

Insufficient Address
This means the address is just plain bad. You should verify your address.

As our lives become more and more consumed by digital media (especially now that we&#;ve been ordered to stay at home) we give less time and attention to the messages we receive. The average lifespan of an email is 2 seconds. Brand recall after seeing a digital ad is just 44%. Direct mail on the other hand has a brand recall of 75%.

Mailing is perceived as a more trusted, personal form of communication. Think about who in your life would love to get a letter from you. Make sure you have a good address for them!

/by MEDiAHEADSours: https://mymediahead.com/return-to-sender-address-unknown-does-that-make-you-want-to-sing/

You will also be interested:

USPS Endorsements for Mail Undeliverable as Addressed

* No Such Office in StateAddressed to nonexistent post office.* No Such StreetAddressed to nonexistent street and correct street not known.* No Such NumberAddressed to nonexistent number and correct number not known.* Insufficient AddressMail from another post office without number, street, box number, route number, or geographical section of city, or city and state omitted and correct address not known.* Returned for Better AddressMail of local origin incompletely addressed for distribution or delivery.* IllegibleAddress not readable.Not Deliverable as Addressed - Unable to ForwardMail undeliverable at address given; no change-of-address order on file; forwarding order expired; forwarding postage not guaranteed by sender or addressee; or, mail endorsed with sender's instructions DO NOT FORWARD.* Outside Delivery LimitsAddressed to location outside delivery limits of post office of address. Hold mail for out-of-bounds customers in general delivery for specified period unless addressee filed order.* No Mail ReceptacleAddressee failed to provide a receptacle for receipt of mail.Returned for PostageMail without postage or indication postage fell off.Moved, Left No AddressAddressee moved and filed no change-of-address order.* Temporarily AwayAddressee temporarily away and period for holding mail expired.Attempted - Not KnownDelivery attempted, addressee not known at place of address.* RefusedAddressee refused to accept mail or pay postage charges on it.* VacantHouse, apartment, office, or building not occupied (Use only if mail addressed "Occupant.")* Box Closed - No OrderPost office box closed for nonpayment of rent.* Returned to Sender Due to Addressee's Violation of Postal False Representation Law.Mail returned to sender under false representation order.* UnclaimedAddressee abandoned or failed to call for mail.DeceasedUse only when known that addressee deceased and mail not properly deliverable to another person. This endorsement must be made personally by the delivering employee and under no circumstances may it be rubber-stamped. Mail addressed in care of another is marked to show which person is deceased.* Returned to Sender Due to Addressee's Violation of Postal False Representation and Lottery LawMail returned to sender under false representation order and lottery number.* Returned to Sender Due to Addressee's Violation of Postal Lottery LawMail returned to sender under lottery order.* In DisputeMail returned to sender by order of chief field counsel (or under D) because of dispute about right to delivery of mail and cannot be determined which of disputing to mail.
Sours: https://www.missouristate.edu/printingandpostal/usps.htm


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