Verizon Business customer service
Verizon Business customer service
You can contact Verizon customer service by phone at 1-877-596-7577, Monday through Friday, 8 a.m. to 6 p.m. ET.
You can contact Verizon business technical support 24/7 by phone at 1-800-837-4966.
Verizon Business Preferred gives business owners upgraded support to handle all your biggest tech issues. It includes 24/7 access to tech support experts, prioritized customer support calls, and an in-person technician to work with your phone, broadband, and Fios TV connections.
Contact Verizon business by calling the customer support line at 1-877-596-7577. A business specialist will assist you with any questions or concerns you may have.
Verizon customer service hours are Monday - Friday, 8 a.m. - 6 p.m. ET. Specialists can be reached at 1-877-596-7577. Verizon technical support is available 24 hours a day, 7 days a week and can be reached at 1-800-837-4966.
There is currently no email address available for Verizon Business customer support. You can contact a customer service representative at 1-877-596-7577.
Contact a sales representative at 1-855-536-4658 to learn what Verizon business solutions are available to you.
Verizon small business rewards give you points for every dollar you spend on qualifying services (Business Digital Phone, Verizon Fios Internet for Business, high-speed internet, Fios TV, etc.). You’ll receive 1 point for every $1 spent. Points can be redeemed for gift cards to businesses such as Amazon and Starbucks.
Verizon business account
Contact a sales representative at 1-855-536-4658 to learn more about Verizon business accounts.
Verizon Fios Internet for Business
- Your Fios internet speed may slow when running multiple bandwidth-heavy applications at once
- Your wireless router may be too far away or blocked by electronic devices or physical obstructions
- You might need more bandwidth due to business growth. Consider a faster Fios speed if you need to connect more devices
- Your device may have viruses, spyware, or a full hard drive
Verizon Business Digital Voice
- Dial your Voice Portal telephone number.
- Once you reach your voicemail greeting, press the star (*) key.
- Enter your temporary voicemail passcode from the email you received.
- Follow the prompts to change your temporary password.
Verizon Business Wireless
You can contact Verizon Business wireless customer service by phone at 1-877-596-7577 Monday through Saturday from 8 a.m. to 7 p.m. ET and Sunday from 8 a.m. to 5 p.m ET.
You can contact Verizon wireless tech support by phone 24/7 at 1-800-837-4966.
Verizon Business wireless customer service does not operate 24/7. You can call 1-877-596-7577 Monday through Saturday from 8 a.m. to 7 p.m. ET and Sunday from 8 a.m. to 5 p.m ET.
Verizon Fios TV
Verizon Fios TV operates through a fiber-optic internet connection rather than through a regular cable line. You can get a customized package that allows you to choose the channels you want, and you can opt for the Fios TV Local plan for an additional 15+ channels. Click here to learn more about Verizon Fios TV for business.
Click here to visit the Fios TV support page to find instructions on how to fix common problems, learn to set up devices, and get more information about your Fios TV. You can also call the 24/7 Verizon tech support line at 800-837-4966 to speak with a specialist.
Verizon Mobile Protect* has you covered
1. Available for approved insurance claims in select locations, which are subject to change at any time, contingent on certain criteria including claim approval time, customer location, and technician availability. Select smartphones, subject to inventory availability. Eligibility determined at time of claim approval. Replacement device could be new or refurbished. This benefit is provided by Wireless Phone Protection.
2. Available in select locations and for select devices, which are subject to change at any time. Applies to new devices purchased on verizon.com, if presented at the time of device purchase, and is contingent on certain criteria, including device purchase time, device availability, customer location, and technician availability. This benefit is provided by Mobile Secure.
3. Security Advisor does not provide real-time notification of sensitive data exposure; virus/malware removal; home network hacking mitigation; or data loss management. A smartphone is required to download the Digital Secure app; features included vary by device. This benefit is provided by Mobile Secure.
4. Smartphones that only have a cracked front screen are eligible; damage beyond a front cracked screen is not eligible for cracked screen repair. Available in select locations, which are subject to change at any time. Availability of same day repair depends on criteria such as claim approval time, technician availability, and subject to parts availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Visit phoneclaim.com/verizon to check current device eligibility. Eligibility determined at time of insurance claim approval. This benefit is provided by Wireless Phone Protection.
5. Digital Secure: A smartphone is required to download the Digital Secure app. Select features may be accessed on tablets and computers. OS restrictions apply: Android 4.4+ & iOS 11+. Enroll in identity theft monitoring via the app. Verizon does not monitor all transactions and cannot protect against all identity theft. Customer should contact the three national credit bureaus to monitor credit report. Call Filter Plus: Compatible smartphone required; features included vary by device. Tablets, smart watches and basic phones not supported. The following OS requirements apply: Android 9.4.0+ and iOS 2.1.1+. High-risk spam calls are automatically blocked and forwarded to voicemail. Download the Call Filter app to manage all settings and access custom controls. These benefits are included in Mobile Secure.
6. Repair provided under Verizon's Extended Warranty is available for select smartphones, in select locations, subject to parts and technician availability. Eligibility for repair will be determined at the point of Extended Warranty claim. If a repair option is not available for your model smartphone, you will be offered a replacement device and the Extended Warranty $49 replacement fee will be waived. Verizon Extended Warranty is not available in Florida or for Florida customers. In Florida, extended warranty coverage is provided by the insurance program (device replacement deductible and claim limit apply). This benefit is provided by Verizon Extended Warranty.
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Verizon Customer Service Contacts
Verizon is the #2 US telecom services provider overall after AT&T. Verizon’s wireline unit, with more than 19 million landline accounts, provides local telephone, long-distance, Internet access, and digital TV services to residential and wholesale customers.
General correspondence address:
PO Box 33078
St Petersburg, FL 33733
One Verizon Way
Basking Ridge, NJ 07920
Customer Service: (800) 837-4966
Customer Service Resources
Social Media Contacts
Senior Vice President & Group President - Consumer Sales & Service
One Verizon Way
Basking Ridge, NJ 07920
Executive Vice President and President of Verizon Wireless
One Verizon Way
Basking Ridge, NJ 07920
One Verizon Way
Basking Ridge, NJ 07920
Last updated: August 28, 2020.
The My Verizon app is the all-in-one hub of your Verizon experience, allowing you to keep track of account changes, latest offers and much more.
With My Verizon you can:
• View your account in one seamless feed.
• Get on-demand support tools like Live Chat and step-by-step troubleshooting instructions as needed. Need extra help? Customer service is just a tap away.
• Monitor data usage via a control center that lets you see how much data is being used, who is using it and how to get more when you need it.
• Change or manage your account safely anywhere, anytime. Easily switch to a different plan or go Unlimited right from your device.
• Make secure payments quickly. Manage and pay your bills easily, or simply enroll in Auto Pay.
• Score rewards, once-in-a-lifetime experiences and exclusive perks from your favorite brands when you register for Verizon Up.
• Shop phones, wearables, smart devices and accessories right from the app, and get delivery as quickly as the same day.
• Control your entire Verizon experience, in just one app.
***The My Verizon App is now also available to conveniently serve all prepaid self-service needs. Make payments, enroll in Auto Pay, monitor usage, add data or change a plan directly on your prepaid device. Managing your prepaid account on the most reliable network has never been easier.***
New this month:
Open a support request and track its status from the Contact Us menu.
Easily switch to the Spanish version of the app, and provide feedback through our Spanish-language survey form.
Make in-store appointments with a specified start time, not a window.
Ratings and Reviews
4.6 out of 5
Worst customer service
I’ve been with Verizon for over 10 years and the level of customer service has become nonexistent. I always remember that the person I’m talking to isn’t the reason I’ve had a bad experience with Verizon and treat them with the respect I would want to be treat with. Then I get a customer service rep that has an attitude from the word hello and will not transfer me to another representative or supervisor. I ask politely to please be transferred because this rep isn’t going to help me and they hang up on me. I have a rep tell me you are all good and the next day my phone is shut off. I try calling and their closed and resort to online chat. I finally get a rep on chat and they apologize for the miscommunication by the rep I spoke with on the phone but they can’t do anything and disconnect my chat. WOW!!! I wouldn’t be so disappointed if the performance of my mobile devices was incredible but I can’t even make a call at work 0 signal. I can barely use the 4g internet in my home due to the signal. I live in the middle of the city and work on a Air Force base. I pay more for my Verizon service than the rent for my apartment.
If you’re considering Verizon DONT
1. Verizon claims it has the best coverage but its a big lie they routinely have your device on 3g data speeds which is 10x slower than 4g and 20x slower than the new industry standard 5g which every other company stays true to, then when you show evidence to customer service they blame you and fall back on their it can under during “congestion” even though their data is routinely under 3g standards everywhere in and around major cities which is against what they advertise, not to mention your calls routinely drop too which is not normal at all.
2. They are the most expensive carrier and THEY WILL EVENTUALLY CHARGE YOU 10-40 DOLLARS MORE FOR YOUR BILL THAN YOU AGREED TO AND IS ADVERTISED ON YOUR PLAN BECAUSE THEY ROUTINELY RAISE YOUR BILL WITHOUT YOUR PERMISSION AND CALL IT “A COMMON SOFTWARE ISSUE” THAN DONT FIX IT SO THEY CAN CONTINUE TO PROFIT ILLEGALLY BECAUSE MOST PEOPLE DONT CHECK THEIR BILL. There will be a massive class action lawsuit soon because this is something that the majority of who they service deals with
3. Switch to AT&T, Cricket, or Sprint/T-Mobile they give you more than 1mb speeds and charge you 1/2 the cost. Don’t be an idiot because you are if you have Verizon and still put up with wasting an hour calling customer every month because your bill wrongfully keeps going up each month by 10 or 20 dollars while your only getting 1 mbps data speeds with failed calls when you’re in major cities or just outside of them.
Billing / customer service
Absolutely the worst customer service I’ve ever experienced. I give it 0 stars . I’ve been a long , loyal , upstanding customer with Verizon for many years , and at the beginning of 2020, I discovered I was being overcharged , and then the pandemic set in . I could not reach a customer rep for months . When I did , I was told I wasn’t switched to the new plan and was overpaying by at least $100- for months . I barely make any money as it is . I was also informed that Verizon cares about their customers and they “ understand” we’ve fallen on hard times , but that the offer to help with plans and payments was expired ? I didn’t even know about this offer ? No one told me until it was too late ? The pandemic is still going , last I’d heard . Gee - thanks. Great caring for your customers ! After making a payment arrangement and sticking to it , I recently learned it wasn’t being held up on Verizon’s end and I was being charged over 100 more than initially agreed upon , and this was following a payment I just made ? Then I was informed I was paying convenience fees ( which I was told I wasn’t ) and then late fees because of late payments ? I wasn’t late !! This is absurd and I can’t get a customer representative who can actually help me and resolve this in a fair and amicable way ! This is an utter disgrace ! I look forward to leaving this company . It’s a shame . They USED to be great ..
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Search History
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Verizon Wireless
- 168.2 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Age Rating
- © 2021 Verizon Wireless
With Family Sharing set up, up to six family members can use this app.
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Support www verizon
If you are looking for customer service verizon.com, simply check out our links below :
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2. Verizon Customer Service – Contact Us | Verizon Help Center …
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4. Verizon Support – Mobile & Home
Find support for your Verizon Wireless service, plan, devices and features, including FAQs, step-by-step instructions, videos and device simulators.
5. Contact Us | Verizon
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6. My Verizon Log In, Sign in to your Verizon Wireless or Fios …
Log in or register your My Verizon account today! You can check your data usage, pay your bills and manage your account without having to go to a Verizon …
7. Small Business Customer Service Number & Live Chat | Verizon
Talk to Us … We are here to help. Service: Call 1.844.234.2280 to speak to an agent from 8:30 AM to 5:00 PM EST, M-F. Repair: For 24×7 repair issues call 1.800.
8. Verizon® Business Customer Service & Support
Are you an existing customer? Call 800-837-4966 to talk to a customer service representative. For new Verizon Business service, call 855-983-1425. Click to …
9. Tech Support Pro | Verizon Internet Support
Equipped with remote diagnostics tools, agents can help detect and clear viruses, improve performance with a slow PC, and get all of the customer’s non-Verizon …
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11. Verizon Service Outage Information | Customer Service …
If you are looking to check the status of an existing repair request or are looking to update your request please visit verizon.com/CheckStatus. Did you know?
12. Verizon: Wireless, Internet, TV and Phone Services | Official Site
Shop Verizon smartphone deals and wireless plans on the largest 4G LTE network. First to 5G. Get Fios for the fastest internet, TV and phone service.
Contact Verizon customer service
Here are the easiest ways to find Verizon customer service phone numbers, bill pay information and technical support. Call (800) 837-4966 for help with existing service.
Customer service numbers for Verizon
As one of the biggest internet providers in the U.S., Verizon has an ample team of customer service, technical assistance and local installers to help you virtually around the clock.
Verizon Fios customer service number: (800) 837-4966
To speak to a person or live representative at Verizon for residential services help, press #, then 2.
Verizon Customer Service Hours: Monday – Friday, 7 a.m.- 9 p.m.; Saturday – Sunday, 8 a.m.-9 p.m. local time.
Call Verizon customer support for issues such as:
- Billing and payments
- Add/remove services
- Make changes to your account
You can also get in touch with Verizon in several other ways:
Verizon Fios technical support number: (800) 837-4966
Enter your account number or phone number associated with your account. Then press 5 for tech support.
Call Verizon tech support for issues such as:
- Equipment/connection issues
- Internet/TV outages
- TV picture quality issues
Get help faster: Before you call about Verizon tech support, try chatting with a representative online or doing a quick search in the Verizon Fios Community forums.
How to pay your Verizon bill
Do you need to pay your Verizon Fios bill? Pay your Verizon bill on your time with multiple ways to pay, including cash, check, E-check, ATM and most major debit or credit cards. If you are a Verizon business customer, you can pay your bill here.
Pay your Verizon bill by phone:
- Call the Verizon bill pay phone number at (800) 345-6563 and enter the 10-digit phone number associated with your account. There is a $3.50 fee for paying by phone.
- Enter your 14- to 18-digit account number on the top of your bill followed by the # sign.
- Press 1 to make a payment.
- Enter the amount you want to pay (in dollars and cents) followed by the # sign.
Pay your Verizon bill online:
- Log in to verizon.com/my-verizon.
- Select Pay Bill.
- Enter payment information, including how much you’d like to pay, if different from the total bill amount.
- Select Continue.
- Review the Terms and Conditions and select Send Payment to process your payment.
Pay your bill using the My Verizon App:
- Download the My Verizon App to your smartphone.
- Sign in with your Verizon account information.
- Select Bill from the dashboard, then select Pay Bill.
- Enter your payment information and select Make Payment.
Pay your Verizon bill in person:
- Find a Verizon store location.
- Pay your bill in store. You can use the in-store automated bill pay kiosk or speak with a Verizon employee.
- Verizon stores will accept payment by cash, check, credit/debit card or with a Verizon Wireless Gift Card.
Verizon store closed? You can pay your Verizon bill at a CheckFreePay or Western Union location. You may be charged a $3 convenience fee.
How to pay your bill by calling customer service:
- Call Verizon customer service at (800) 837-4966.
- You will be charged a $7 Agent Assistance fee for paying by this method.
Pay your Verizon bill by mail:
Pay your bill with disconnected account website:
- Use this method to pay your Verizon bill if your account is inactive or has already been disconnected.
- Go to the disconnected account site. You will need the cellphone number, last name and ZIP code associated with your previous account.
- If it has been longer than six months since your Verizon account was disconnected, you will need to pay without signing in to your account
Pay your bill online without signing in to My Verizon:
- Go to Pay My Bill.
- Enter your account type, account number and ZIP code.
- Select a payment method (check, credit/debit card or Verizon Wireless Gift Card).
- Enter amount.
- Hit Send Payment.
Set up Verizon Auto Pay and never forget to pay your bill again
Enroll in Auto Pay to have payments automatically drafted from your account. Sign in to My Verizon to set up and manage Auto Pay.
Additional contacts for Verizon customer service
Reach specialized Verizon Fios customer service departments, stay in touch with Verizon customer support via social media or get help from the Verizon community and forums. You can also visit a Verizon store location to speak with a Verizon representative in person.
Verizon customer retention
Reach the Verizon customer escalations department at (800) 922-0204
Número de Verizon para clientes actuales
Reach a Spanish-speaking Verizon representative at (800) 837-4966, prima estrella
Contact the Verizon Center for Customers with Disabilities
Fios and traditional phone customers can email [email protected] or call the Verizon Center for Customers with Disabilities number at (800) 974-6006.
Hours: Monday – Friday from 8:30 a.m.-5 p.m.
Verizon store locations
Do you prefer to go to a Verizon store location in your area? Find local Verizon stores and phone numbers.
Verizon social media
Facebook: Connect with Verizon customer service via Facebook Messenger.
Twitter: Send a tweet @VerizonSupport for Fios-related issues or @VZWsupport for Verizon Wireless issues. Send them a direct message on Twitter for the quickest response.
Connect with users just like you to find useful information and get answers to frequently asked questions.
Verizon troubleshooting and quick help guides
Save time by troubleshooting Verizon service issues without contacting Verizon customer service. Of course, Verizon customer service technical support is available 24/7 to help at (800) 837-4966.
Assistance with Verizon Fios self-installation
Sign into MyVerizon or download the My Fios app for step-by-step guides for quick TV and internet installation. You can also watch self-install videos that walk you through the process.
View the updated status of your Verizon repair ticket
You can view or close your repair ticket when you sign in to My Verizon using your user ID and password. You can also check repair requests using your ticket number and ZIP code or your email and Verizon telephone number.
Check for Verizon outages in your area
Visit the Verizon service outage page to check for outages in your area and troubleshoot possible reasons why your Verizon service may be out. You can also report a Verizon service outage in your area.
Report a security issue with your Verizon Fios service
There are several ways to report a security issue to the Verizon team. You can:
- Visit Verizon’s security vulnerability forum.
- Call the Verizon Security Control Center number (800) 294-3496.
- Email your issue to [email protected]
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Written by:David Anders
Senior Writer, Broadband Content
David joined the Allconnect team in 2017, specializing in broadband and TV content. His work has been referenced by a variety of sources, including ArcGIS, DIRECTV and more. As a Senior Writer, David is motivate… Read more
Edited by:Robin Layton
Editor, Broadband Content
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Verizon (mobile network)
US telecommunications company
Verizon is an American wireless network operator that previously operated as a separate division of Verizon Communications under the name of Verizon Wireless. In a 2019 reorganization, Verizon moved the wireless products and services into the divisions Verizon Consumer and Verizon Business, and stopped using the Verizon Wireless name. Verizon is the largest wireless carrier in the United States, with 121.3 million subscribers as of the end of Q2 2021.
The company is headquartered in Basking Ridge, New Jersey. It was founded in 2000 as a joint venture of American telecommunications firm Bell Atlantic, which would soon become Verizon Communications, and Britishmultinational telecommunications company Vodafone. Verizon Communications became the sole owner in 2014 after buying Vodafone's 45-percent stake in the company.
It operates a national 4GLTE network covering about 99 percent of the U.S. population, which in the second half of 2020 won or tied for top honors in each category of the RootMetrics RootScore Reports. Verizon Wireless offers mobile phone services through a variety of devices. Its LTE in Rural America Program, with 21 rural wireless carriers participating, covers 2.7 million potential users in 169 rural counties. Verizon Wireless announced in 2015 that it was developing a 5G, or fifth-generation, network.
In September 1999, Americanphone companyBell Atlantic and British-based Vodafone Airtouch PLC proposed they would create a new wireless phone servicejoint venture valued at $70 billion. The joint venture was being created as Bell Atlantic underwent a merger with GTE Corporation. In April 2000, the companies announced that the Bell Atlantic–GTE merger would take the name Verizon and that the Bell Atlantic–Vodafone wireless unit would be called Verizon Wireless (legally Cellco Partnership d/b/a Verizon Wireless).Verizon Communications owned 55 percent of Verizon Wireless while Vodafone retained 45 percent ownership. Regulators with the Federal Communications Commission approved the Bell Atlantic–GTE merger on June 16, 2000, creating the largest wireless company in the United States. Verizon Wireless held this market position until Cingular acquired AT&T Wireless Services in 2004.
Throughout the 2000s, Verizon acquired several wireless phone companies and assets across the country, including West Virginia Wireless in 2006; Ramcell in 2007;Rural Cellular Corporation and SureWest Communications, both in 2008. Also in 2008, Verizon struck a deal to buy Alltel for $5.9 billion in equity while assuming $22.2 billion worth of debt. The deal finalized January 9, 2009, again making Verizon Wireless the country's biggest cellphone network. As per the agreement, Verizon sold rural wireless properties across 18 states to AT&T. Those properties were in Alabama, Arizona, California, Colorado, Iowa, Kansas, Michigan, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, South Dakota, Tennessee, Utah, Virginia and Wyoming. Verizon's acquisitions continued in the 2010s, including the purchases of some Plateau Wireless markets in 2012 and Golden State Cellular's operator in 2014.
Majority owner Verizon Communications became sole owner of its wireless business in 2014, when it bought Vodafone's 45 percent stake. Vodafone received $58.9 billion cash, $60.2 billion in stock and $11 billion in other transactions. An article in The New York Times estimated Verizon Wireless' valuation at about $290 billion.
In late 2014, it became known that Verizon Wireless uses deep packet inspection for server-side insertion of a customer-unique ID field ("X-UIDH") into all unencrypted HTTP headers. The mechanism has been referred to as "supercookie" or "perma-cookie", although it is not technically a cookie in that it does not store information on the customers device and is transparent to the user. It can not be averted with common mechanisms like ad-blockers; however it can not be inserted into encrypted HTTPS and VPN connections. Verizon advertises the system to marketing partners. The Electronic Frontier Foundation has called on Verizon to terminate the program, calling it a "profound violation of trust", expressing concern over abuse by third parties, and questioning the legality of Verizon modifying their users' outgoing data without offering them the possibility of a full opt-out. In January 2015, Verizon announced they would give customers the option of opting out, and since April 1, 2015, Verizon has allowed customers to opt-out, either online or by calling a special phone number.
In August 2016, Verizon hired Ronan Dunne, the former head of British provider O2, as the new president of its wireless business.
In September 2016, Comcast confirmed that it planned to launch a mobile service, using Verizon's network as an MVNO, in mid-2017.
In February 2017, in the wake of competition from Sprint and T-Mobile, and initiatives to expand the capacity and improve the quality of its network by using macrocells and supporting carrier aggregation, Verizon announced that it would bring back an "unlimited" data plan (subject to throttling in heavy network areas after 22 GB of usage). Verizon's decision not to restrict the bitrate of video services prompted Sprint and T-Mobile to remove similar restrictions from their own plans.
In March 2017, Verizon announced that all their Android phones will have AppFlash, to help users find content and services across different apps. Critics spoke harshly against it.
In May 2018, former Verizon executive, Miguel Quiroga, launched the pre-paid carrier Visible in Denver Colorado, which Verizon funds and owns.
On June 8, 2018, Verizon announced that Hans Vestberg had been picked to become CEO on August 1, 2018.
In August 2018, the fire department of Santa Clara County, California, filed evidence in a lawsuit seeking the reinstatement of net neutrality policies, which accused Verizon of throttling an "unlimited" wireless data plan associated with a vehicle that was being used to coordinate responses to the Mendocino Complex Fire. The department reported that a Verizon Wireless customer service representative insisted that they must upgrade to a higher-cost data plan in order to restore their internet speed. In a statement, Verizon acknowledged that they did not properly explain the terms of their contract, and that the representative did not adhere to a company policy of removing these restrictions during emergency situations.
In 2019, Verizon Wireless services were split between two new divisions: Verizon Consumer and Verizon Business.
In 2020 Verizon launched a prepaid mobile phone service named Yahoo! Mobile following acquiring the overall Yahoo! brandname in 2017.
On September 14, 2020, Verizon entered into an agreement to purchase TracFone Wireless which was worth an approximate $6.25 Billion
Verizon Wireless operates a 4GLTE network. as of January 2020[update], Verizon claims that 99% of the population of the United States can access their 4G network. However, OpenSignal's crowd sourced data showed 4G coverage of 95.9%.
Before their LTE network was launched, they operated an exclusively CDMA2000 network (the other major CDMA2000 carrier in the US being Sprint). Verizon began its initial tests for the 4G LTE network in 2008 in order to move from older-generation mobile communications technologies to the emerging global standard. In December 2010, Verizon Wireless launched a fledgling 4G LTE network in 39 markets. By December 2011, only a year after launch, 200 million Americans were covered with 4G LTE, and 190 markets were covered. As of 2016[update], 98% of the U.S. is covered with LTE, and 92% of all data traffic is on LTE.
In 2012, the service provider bought spectrum from the country's biggest cable companies, including Comcast, and Spectrum (Time Warner Cable and Bright House Networks at the time) to improve its data network across the U.S. The new capacity allowed Verizon to launch what it calls XLTE (LTE on Band 4) in 2013, providing more capacity in congested and well-populated markets.
Because 4G LTE is a data-transmitting network, when it launched, Verizon customers' voice calls were still carried over the company's CDMA2000 network, which was developed for 3G cellphones. In September 2014, Verizon launched voice over LTE (VoLTE); this allowed voice calls to transmit via the data-only LTE network. This also allows for simultaneous voice and data services, something that is unavailable on traditional CDMA2000 calls. Along with VoLTE, Verizon also announced support for HD Voice, which provides higher quality audio for VoLTE calls, and native Video Calling for Android phones. In March 2016, Verizon enabled support for Wi-Fi Calling, which allows calls to be placed over a Wi-Fi network. As of August 2015[update], nearly 4 million of Verizon's 103.7 million subscribers used VoLTE. In 2019, Verizon announced that they plan to shut down their CDMA2000 network by the end of 2020, making VoLTE the only way to make calls on their network.
A report by RootMetrics on carrier performance in the second half of 2020 ranked Verizon's network as the best in overall national performance, network reliability, network speed, data performance and call performance. Verizon Wireless and AT&T tied for first in text performance.
In September 2015, Verizon's chief information and technology architect Roger Gurnani stated that Verizon was planning to trial a 5G wireless network within 12 months, with "some level of commercial deployment" by 2017. In late-August 2016, Verizon officially announced that it had rolled out LTE Advanced services in 461 markets. The company promoted that the technology would allow at least 50% higher LTE data speeds on supported devices.
By the end of 2019, Verizon had launched 5G service in 30 cities across the U.S. Verizon's 5G network is deployed on millimeter wave spectrum (mmWave). While fast, the high-band spectrum Verizon uses has limited range and high penetration loss.
In October 2020, Verizon launched its low-band Nationwide 5G service in multiple cities across the United States, and in December 2020, expanded Nationwide 5G coverage to "over 230 million people".
Verizon intended to retired its 2G and 3GCDMA network in favor of 4GLTE, 5GUWB, and Low-Band Nationwide 5G on January 1, 2021, but made a last minute decision to “indefinitely” halt the retirement. They later confirmed that the CDMA network will be retired on December 31, 2022. Verizon customers using a CDMA-only device, or a 4GLTE device that does not support HD Voice are required to upgrade to a newer device in order to continue using the network once the network is retired.
Radio frequency summary
Further information: CDMA frequency bands, LTE frequency bands, and 5G NR frequency bands
The following is a list of known CDMA, LTE, and NR frequency bands which Verizon employs in the United States:
|Frequency Band||Band Number||Protocol||Generation||Status||Notes|
|850 MHz CLR||0||IS-95/1xRTT/|
LTE & 5G
|Verizon is currently refarming all spectrum used for its CDMA network to LTE and 5G. The CDMA network will be shut down on December 31, 2022.|
|1.9 GHz PCS||1|
|700 MHz Upper C Block||13||LTE/LTE-A/|
|4G||Active||Primary LTE band, launched in December 2010. Spectrum covers 100% of the continental United States.|
|850 MHz CLR||5||Additional low-band LTE, currently being shared with 5G using DSS.|
|1.7/2.1 GHz AWS||4/66||Branded as "XLTE" at launch, this second layer of LTE coverage is used to increased bandwidth in major markets.|
|1.9 GHz PCS||2||Third layer of LTE coverage, used to relieve congestion.|
|3.5 GHz CBRS||48||Active/Building Out||Additional capacity in select areas.|
|5.2 GHz U-NII||46|
|850 MHz CLR||n5||NR||5G||Branded as "5G Nationwide", these are the primary bands for 5G NR network. Spectrum is shared with LTE using DSS. Launched October 2020.|
|1.7/2.1 GHz AWS||n66|
|1.9 GHz PCS||n2|
|3.7 GHz C-Band||n77||Pending deployment||Spectrum will be available for use starting in December 2021.|
|28 GHz Ka-Band||n261||Active/Building Out||Branded as "5G Ultra Wideband", these are the mmWave bands for high-speed LAA using small cells. Went live in May 2019.|
|39 GHz Ka-Band||n260|
Verizon Wireless offers certain applications and services that are exclusive to its subscribers. Many of these apps are pre-loaded on Verizon devices—primarily Android smartphones. The company has received criticism for this practice, as users and critics have viewed the applications to be "bloatware" that are sometimes redundant to applications already included with the device's operating system.
The NFL Mobile app allows Verizon Wireless subscribers to stream National Football League games and NFL Network on their devices. While previously a subscription-based service, NFL Mobile was made free to all subscribers beginning in the 2015 NFL season. As part of an exclusivity agreement with the NFL, only Verizon Wireless subscribers could stream NFL telecasts to devices with screens 7 inches (18 cm) or less in size. This contract ended after the 2017 NFL season; Verizon agreed to a new five-year, non-exclusive digital rights agreement, which removes the device class exclusivity, and focuses more upon distributing its streams and other enhanced digital content via its portfolio of internet media brands, rather than being exclusive to Verizon Wireless subscribers.
As part of a deal that also granted the carrier title sponsorship of the series, Verizon subscribers also have access to exclusive streaming content within the official IndyCar Series app.
The My Verizon app is used for account management, including checking usage statistics and managing the user's service plan and account features. Verizon Cloud, which allows photos, videos, contacts, messages and call logs to be synchronized online, was released in April 2013 initially for Android phones, followed the next month by a launch for iOS. Verizon Messages, otherwise known as Message+, is an alternative text messaging app that additionally allows messages to be synchronized between multiple devices. VZ Navigator is a subscription-based maps and navigation service which provides turn-by-turn navigation, crowdsourcedtrafficdata, weather, events and entertainment listings, gas prices, roadside assistance, 2D and 3D views. The Verizon Support & Protection app provides technical support services, lost device location, and on Android, antivirus functionality.
Verizon Family Locator is a subscription-based service and app can be used to track the locations of family members on a map for up to 10 devices. Verizon Family Base allows parents to restrict when and how their children use their phones, view their children's contacts and lock the devices. Verizon also offers the GizmoPal, a wristband-worn phone for children that is restricted to only placing or receiving calls from one of two designated caregivers, and has GPS tracking.
Other Verizon Wireless apps include Field Force Manager, which allows employers to manage employees with GPS, management timesheets and oversee travel, Visual Voice Mail and Roadside Assistance.
Products and services
Verizon Wireless offers mobile phone, home telephone, and Internet services through a variety of devices.
Wireless phone services
Verizon Wireless offers smartphones powered by Apple's iOS and Google's Android. Both its basic phones and smartphones use their 4G LTE network. The company offers different voice and data plans for its users.
Wireless home phone
Introduced in February 2015 as Verizon Wireless Home Phone Connect, Wireless Home Phone uses Verizon's cellular network rather than using traditional landline wires to provide home phone service.
Mobile Wi-Fi and broadband
Verizon Wireless sells Wi-Fi hotspot devices, branded as Jetpack. The company offered home Internet service through a 4G LTE Broadband Router with Voice that can connect up to 10 devices over Wi-Fi as well as home phone service. This service and device have since been discontinued.
LTE in Rural America
The LTE in Rural America Program (or LRA program), introduced in May 2010, covers 2.7 million potential users over 225,000 square miles (580,000 km2) in 169 rural counties. Under this program, partners lease spectrum from Verizon Wireless and connect to the company's network, and Verizon provides technical support and resources to help the rural wireless company build out its own 4G LTE network. The program extends the footprint of 4G LTE coverage for both the rural carrier and Verizon, as customers can take advantage of both networks. As of 2015[update], all LRA members have fully rolled out their 4G LTE networks.
Carriers who participated in the program are:
- Appalachian Wireless
- Bluegrass Cellular
- Carolina West Wireless
- Chariton Valley
- Chat Mobility
- Copper Valley Telecom
- Bravado Wireless (former Sprocket Wireless by Cross Telephone)
- Custer Telephone Cooperative
- Ketchikan Public Utilities
- Pioneer Cellular
- STRATA Networks
- Southwestern Wireless (formerly Key Communications)
- S & R Communications
- Thumb Cellular
- Triangle Mobile
- Wireless Partners
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