Selling a big, bulky, or fragile item?
Mercari Pack and Ship may be the best option for you.
With Pack and Ship, The UPS Store Certified Packing Experts® will print your label, package your item and ship it for you. You just drop it off and go.
Pack and Ship is ideal for items that are big, bulky, fragile, or intricate. From strollers to bikes, Guitars to game consoles as long as your order can be shipped in a single box. Items up to 150 lbs with the longest side not exceeding 45” and the second longest side not exceeding 20”, up to 108” length + girth. To determine the correct label weight: length x height x width = total volume / 139 average shipping divisor.
How it works
Made a sale? We’ll send you a shipping code to take to a The UPS Store location. As the buyer will be eagerly awaiting their purchase, we ask you to drop the item off at a The UPS Store within 3 business days.
- Drop the item off at a The UPS Store location. Show your shipping code (printout or on your phone) to a store associate.
- The UPS Store will package and ship. The UPS Store Certified Packing Experts® will print your label, package your item and ship it for you.
- You’re all done. The Order Status page will update automatically to let the buyer know your shipment is on its way.
Experiencing a delay? Send the buyer a message by tapping the message icon on the Order Status page. The buyer can cancel this transaction if the item is not shipped on time.
Nice! You made a sale. Now what?
We’re here to help you with how to package your item so you can ship it off safely. Each shipping carrier (USPS, UPS, and FedEx) has its own guidelines, and we want to make sure your item arrives to the buyer as promised.
1. Choose your shipping weight
The shipping weight of your package is the greater of its weight on a scale, and its dimensional weight (length x width x height, divided by 139).
Here’s an example:
Say your package weighs 5 pounds.
Its length is 20 in, width is 12 in, and height is 8 in.
Shipping weight: (20 x 12 x 8)/139 = 13 lbs
Every ounce counts!
Please make sure you select the correct shipping weight. If your item is less than 1 lb and you’re shipping via USPS, please make sure you weigh everything including the packaging. You may be charged extra if the shipping is underpaid.
If your item is over 150 lbs, you’ll need to ship on your own. Check out this article to learn how to do this.
2. Pick the right package
Packing with USPS
Packing with FedEx
Packing with UPS
If Mercari prepaid labels don’t meet the packing guidelines set by your carrier, please select the “Ship on your own” option.
If your item isn’t fragile or bendable, use an envelope, poly mailer, or softpak (this is perfect for smaller items like clothing). For all other items, use the smallest box you can.
Shipping an electronic or dishes? Use a sturdy cardboard box.
Shipping liquids, perfumes, or aerosols? Liquids (especially in breakable containers) must be shipped in a box separated using padded poly bags or "jiffy" envelopes. Any item with liquids or an aerosol that is hazardous according to the shipping carrier’s guidelines must be shipped on your own.
If you’re shipping with a USPS First Class 1 lb label, don’t use a priority package. Always make sure you have the right packaging for your label’s carrier.
Shipping boxes can be reused if all of the markings are removed or covered. This is especially important with hazardous materials labels.
Don’t assume the original package is sturdy enough. You should always package the retail box in another cardboard box.
3. Pack your item with care
Make sure you have the smallest box possible for the item and extra cushioning. You should use a cardboard box that’s sturdy enough to protect your item while in transit.
If there are multiple items, add at least 1 inch of packaging between items. You’ll want to individually wrap each item.
Fill in all the empty space so the item doesn’t move. You can test this by shaking the box and listening for movement before you tape it up.
Please remove all hazardous materials labels from your package before you ship it.
If the item’s fragile or isn’t bendable, you should label that on the package.
Be sure to tape over every opening on your package.
4. Ship your item
Drop off the package at the correct carrier within 3 days of the item’s purchase. As soon as you’ve dropped it off, go to the Order Status page and tap “I’ve shipped it.”
If your package is longer than 45”, if the second longest side is longer than 20”, and/or your item is over 150 lbs, be sure to ship on your own.
We offer low, fixed rates with USPS, FedEx, UPS Ground, or Mercari Pack and Ship at The UPS Store for packages with a shipping weight up to 150 lbs and a maximum length of 45” with the second longest side not exceeding 20”. These rates offer an average of 30% savings compared to the retail pricing of each carrier. If your package weighs more than 150 pounds (or exceeds the 45” size limit), you’ll need to ship it on your own.
Note that FedEx shipments can’t go to and from Hawaii or Alaska. If you live in Hawaii or Alaska and want to buy an item that doesn’t offer FedEx, you can message the seller to see if they can change the shipping option to USPS.
What is included in Mercari’s prepaid label?
We take the hassle out of shipping by offering a single price for shipments to and from any of the 50 states. If you’re shipping across the country or around the corner, the price is the same.
To provide peace of mind for your shipments, every item shipped using the latest Mercari prepaid label includes $200 Shipping Protection. Your shipments using Mercari prepaid labels will include insurance up to $200 for items that are lost or damaged in transit. You can file claims right from the app.
Just select the correct shipping weight and you’re good to go.
To learn more please visit our Shipping Protection FAQ.
What is shipping weight?
Shipping weight includes the actual weight of the item as well as all packaging, wrapping, and boxing (the shipping weight). To keep it simple, Mercari estimates the shipping weight for you when you list. If your listing is made up of multiple items, you will need to edit shipping and provide the total weight for all your items (aka bundle). Our shipping recommendation may not be perfect due to the uniqueness of each listing, so please make sure to edit your shipping options accordingly.
You can determine the correct label weight: length x height x width = total volume / 139 average shipping divisor. Keep in mind that the longest side not exceeding 45” and the second longest side not exceeding 20”.
If you ship a package that exceeds the size and weight limits on the label, you’ll be responsible for the overage fees and will not qualify for Shipping Protection. Additional shipping fees will be deducted from your Mercari balance.
Which boxes can I use with prepaid labels?
When shipping an item don't assume the original package will be enough protection to get the item safely to the buyer. The original order was likely purchased by a merchant and received on a pallet. You must pack the retail box in another cardboard box. For more packing tips please visit our packing guidelines.
If your label is for USPS Priority Mail (1-3 lbs, 3-10 lbs, or 10-20 lbs), you can use the free Priority Mail boxes available at your post office. Create an account to order them here.
Any label that is not USPS or any Mercari USPS shipping label less than 1 lb is not Priority Mail and may not be shipped with Priority Mail boxes.
- Mercari shipping labels can’t be used on Priority Express or Flat Rate boxes.
- Your package cannot be more than 108” length and girth.
- Don’t use USPS First Class (0-15.9 oz) or FedEx labels on Priority Mail boxes.
- You can reuse boxes and packing materials to ship USPS and FedEx packages. Just be sure to remove old labels.
- Remove old labels like “hazardous chemicals” to avoid service disruptions and/or fines from FedEx or USPS.
- If you sent the wrong item, contact our Help Center. Do not use a label twice.You will be additional shipping fees plus your account may be restricted.
- If you cannot find the right box to fit your items, contact our Help Center.
- If fines are applied, it’s your responsibility to pay them.
With Pack and Ship, there’s no need to worry about boxes. Just take the item to your local The UPS Store. The UPS Store Certified Packing Experts® will package your item and ship it for you. This is suitable for items that are big, bulky, fragile, or intricate. Note that the longest side of your item can’t exceed 45”.
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